Mecklenburg County Government
Customer Experience Specialist
Mecklenburg County Government, Charlotte, North Carolina, United States, 28245
Follow your calling, Find your career
Please apply by 1/16/26.
Salary Range: $20 - $28/hourly. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Working at Mecklenburg County for LUESA (Land Use and Environmental Service Agency) you will help to provide key services that will contribute to an exceptional quality of life for Mecklenburg County residents. LUESA’s responsibilities range from enforcing building and zoning codes to managing water and air resources for future generations. If you are interested in working for a collaborative team that is driven by success and innovation you have found the right organization.
Position Summary Perform customer service work by providing information, handling customer inquiries, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers regarding various Mecklenburg County programs of variety and specialization in a department.
Essential Functions
Answer telephone and greet customers.
Assist customers with program registrations, schedule appointments, take payments, or determine program eligibility.
Process applications, gather information and conduct online database searches.
Process invoices, applications and other necessary documents.
Operate office equipment, fax machines, copiers and phone systems.
Verify customer information through paper and online documentation.
Maintain, update and organize electronic files, records and reports.
Respond to and resolve customer inquiries regarding services available, community resource options, on‑going programs and benefit status.
Enter data into various computer applications and databases.
Minimum Qualifications
Minimum of two years of customer service or community service related experience.
Education High School Diploma or equivalent. Combination of relevant education and relevant experience accepted: Yes.
Preferred Qualifications Associate’s degree.
Knowledge, Skills and Abilities Knowledge of administrative and clerical procedures and systems using various computer applications, managing files and records, transcription and other office procedures.
Principles and processes for providing customer and employee services.
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active listening
Attention to detail
Critical thinking
Reading comprehension
Service orientation
Time management
Written and oral communication
Abilities
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Communication: Clearly conveying information and ideas through a variety of media to individuals and/or groups in a manner that engages the audience and helps them understand and retain information.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and service practices that meet customers’ and the organization’s needs.
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Computer Skills General knowledge of various computer applications.
Work Environment Works in an office setting with moderate noise.
Selection This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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Salary Range: $20 - $28/hourly. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.
At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Working at Mecklenburg County for LUESA (Land Use and Environmental Service Agency) you will help to provide key services that will contribute to an exceptional quality of life for Mecklenburg County residents. LUESA’s responsibilities range from enforcing building and zoning codes to managing water and air resources for future generations. If you are interested in working for a collaborative team that is driven by success and innovation you have found the right organization.
Position Summary Perform customer service work by providing information, handling customer inquiries, processing paperwork and answering questions. This position, under direct supervision, is responsible for interacting with new and existing customers regarding various Mecklenburg County programs of variety and specialization in a department.
Essential Functions
Answer telephone and greet customers.
Assist customers with program registrations, schedule appointments, take payments, or determine program eligibility.
Process applications, gather information and conduct online database searches.
Process invoices, applications and other necessary documents.
Operate office equipment, fax machines, copiers and phone systems.
Verify customer information through paper and online documentation.
Maintain, update and organize electronic files, records and reports.
Respond to and resolve customer inquiries regarding services available, community resource options, on‑going programs and benefit status.
Enter data into various computer applications and databases.
Minimum Qualifications
Minimum of two years of customer service or community service related experience.
Education High School Diploma or equivalent. Combination of relevant education and relevant experience accepted: Yes.
Preferred Qualifications Associate’s degree.
Knowledge, Skills and Abilities Knowledge of administrative and clerical procedures and systems using various computer applications, managing files and records, transcription and other office procedures.
Principles and processes for providing customer and employee services.
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
Active listening
Attention to detail
Critical thinking
Reading comprehension
Service orientation
Time management
Written and oral communication
Abilities
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships.
Communication: Clearly conveying information and ideas through a variety of media to individuals and/or groups in a manner that engages the audience and helps them understand and retain information.
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and service practices that meet customers’ and the organization’s needs.
Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Computer Skills General knowledge of various computer applications.
Work Environment Works in an office setting with moderate noise.
Selection This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No.
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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