Mutual Bancorp and its Subsidiaries
Assistant Banking Center Manager - Float
Mutual Bancorp and its Subsidiaries, Oklahoma City, Oklahoma, United States
Job Category : Retail Banking
Requisition Number : ASSIS002691
Posted: January 7, 2026
Full-Time
On-site
Locations Showing 1 location
Retail Float 1500 Iyannough Cape Cod, MA 02601, USA
The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
Oversees, supervises and mentors Banking Center staff for the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching.
Monitors and makes decisions on management reports.
Develops rapport with customers, greeting them by name, and provides timely correspondence and problem resolution while displaying a caring attitude (GUEST philosophy).
Provides backup to the Banking Center Manager.
Provides excellent customer care to customers for daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer's check issuance and savings bond redemption.
Fulfills all Banking Center opening and closing activities.
Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.
Proficient in determining customers' existing and prospective financial needs and identifies referrals to other business lines (e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc.).
Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
Safeguards customer trust by upholding the duty of customer confidentiality.
Complies with all required laws, regulations, policies, and procedures.
Timely completion of all assigned learning activities.
Actively participates in Banking Center meetings and one-on-one coaching sessions.
Participates/volunteers in community groups and events.
Additional duties as assigned.
EDUCATION & CERTIFICATIONS
Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience.
Nationwide Mortgage Licensing System (NMLS) registration.
Notary Public commission.
Completion of Medallion signature guarantee training required.
KNOWLEDGE, SKILLS & ABILITIES
Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience (e.g., Relationship Banker III or above).
Conversant in all Bank business lines.
Ability to independently complete and mentor others in transactions and all platform services, including account opening, consumer loan products, IRAs, trust accounts, etc.
Ability to execute more complex account openings and transactions independently.
Ability to supervise staff at the RBI-IV levels.
Critical thinking, decision making and problem solving skills.
Demonstrated high level of judgement and decision making ability.
Demonstrated ability to fulfill the opening/closing activities of the Banking Center.
Prior customer relationship building experience.
Must have a supervisory aptitude.
Demonstrated management and leadership skills.
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES
Managerial Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Eager and Agile Learner
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Requisition Number : ASSIS002691
Posted: January 7, 2026
Full-Time
On-site
Locations Showing 1 location
Retail Float 1500 Iyannough Cape Cod, MA 02601, USA
The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
Oversees, supervises and mentors Banking Center staff for the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching.
Monitors and makes decisions on management reports.
Develops rapport with customers, greeting them by name, and provides timely correspondence and problem resolution while displaying a caring attitude (GUEST philosophy).
Provides backup to the Banking Center Manager.
Provides excellent customer care to customers for daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders, treasurer's check issuance and savings bond redemption.
Fulfills all Banking Center opening and closing activities.
Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.
Proficient in determining customers' existing and prospective financial needs and identifies referrals to other business lines (e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc.).
Confidently discusses customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
Safeguards customer trust by upholding the duty of customer confidentiality.
Complies with all required laws, regulations, policies, and procedures.
Timely completion of all assigned learning activities.
Actively participates in Banking Center meetings and one-on-one coaching sessions.
Participates/volunteers in community groups and events.
Additional duties as assigned.
EDUCATION & CERTIFICATIONS
Bachelor's degree preferred, or combination of secondary education and four years of progressive retail banking experience.
Nationwide Mortgage Licensing System (NMLS) registration.
Notary Public commission.
Completion of Medallion signature guarantee training required.
KNOWLEDGE, SKILLS & ABILITIES
Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience (e.g., Relationship Banker III or above).
Conversant in all Bank business lines.
Ability to independently complete and mentor others in transactions and all platform services, including account opening, consumer loan products, IRAs, trust accounts, etc.
Ability to execute more complex account openings and transactions independently.
Ability to supervise staff at the RBI-IV levels.
Critical thinking, decision making and problem solving skills.
Demonstrated high level of judgement and decision making ability.
Demonstrated ability to fulfill the opening/closing activities of the Banking Center.
Prior customer relationship building experience.
Must have a supervisory aptitude.
Demonstrated management and leadership skills.
Must have cyber security awareness to protect the digital environment, the Bank, and customers.
COMPETENCIES
Managerial Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Eager and Agile Learner
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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