Association Of Zoos & Aquariums
Tour Operator Guide
Association Of Zoos & Aquariums, Escondido, California, United States, 92025
Tour Operator Guide
HOW YOU WILL IMPACT OUR MISSION
The Tour Operator Guide performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature. The Tour Operator Guide works under general supervision to engage and captivate guests through storytelling while operating vehicles and in department areas. They are responsible for facilitating tours, queuing, loading, and dispatching safely and efficiently, providing an exceptional experience for our guests at the San Diego Zoo Safari Park. This position reports to the Safari Experiences Supervisor.
This class differs from the Educator Guide class at the Zoo and Safari Park in that the Educator Guide handles wildlife.
WHAT YOU WILL DO
Serves as the voice for the San Diego Zoo Wildlife Alliance, offering captivating and educational tours and connections that introduce our guests to plant, wildlife, conservation science, and our leadership role in the conservation community.
Operates vehicles in a manner that promotes our reputation for safety and professionalism including responding to medical and mechanical emergencies as needed. Closely observes pathway conditions and riders, actively looks for and reporting potential safety hazards, and follows department guidelines on timeliness to ensure the efficiency of the department.
Facilitates boarding processes and engage with guests to answer questions and ensure adherence to safety guidelines. Records and input guest counts and operational data.
Provides consistently welcoming guest service throughout all job assignments.
WHAT WE ARE LOOKING FOR
Safari Experiences is seeking an individual who is inspired to be part of an organization that is committed to protecting wildlife around the globe. The Tour Operator Guide will lead premium tours throughout the San Diego Zoo Safari Park while upholding high guest service and safety standards. Highly motivated, enthusiastic, and personable applicants are encouraged to apply. Preferred candidates would have experience with some or all of the following: engaging with audiences of all backgrounds, sharing conservation stories in an engaging manner, and excellent teamwork skills. Schedule availability of at least 4 days a week, including both weekend days, is highly desirable.
EDUCATION AND CERTIFICATIONS
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. An example of which would be prior training or education in the life sciences and prior experience in public speaking; must be 18 years of age.
Valid California Driver License And Upon Hire required
SKILLS AND KNOWLEDGE
Knowledge of:
Zoology, with special attention to the care and unique qualities of the wildlife in residence
Layout of the Zoo or Safari Park
Organization policies, rules and practices
Public speaking
Principles of public relations
Ability to:
Communicate clear and concise via an amplified public address system
Operate tour vehicle safely and efficiently
Handle repetition and unruly passengers
Update knowledge of animal exhibit and condition changes
Distinguish wildlife in camouflaged habitats
Follow directions effectively
Handle physical, medical, and mechanical emergencies
Perform the duties outlined above
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part-Time Non-Exempt Union Position – If selected there will be union fees and dues to be paid to the Union.
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The Tour Operator Guide performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature. The Tour Operator Guide works under general supervision to engage and captivate guests through storytelling while operating vehicles and in department areas. They are responsible for facilitating tours, queuing, loading, and dispatching safely and efficiently, providing an exceptional experience for our guests at the San Diego Zoo Safari Park. This position reports to the Safari Experiences Supervisor.
This class differs from the Educator Guide class at the Zoo and Safari Park in that the Educator Guide handles wildlife.
WHAT YOU WILL DO
Serves as the voice for the San Diego Zoo Wildlife Alliance, offering captivating and educational tours and connections that introduce our guests to plant, wildlife, conservation science, and our leadership role in the conservation community.
Operates vehicles in a manner that promotes our reputation for safety and professionalism including responding to medical and mechanical emergencies as needed. Closely observes pathway conditions and riders, actively looks for and reporting potential safety hazards, and follows department guidelines on timeliness to ensure the efficiency of the department.
Facilitates boarding processes and engage with guests to answer questions and ensure adherence to safety guidelines. Records and input guest counts and operational data.
Provides consistently welcoming guest service throughout all job assignments.
WHAT WE ARE LOOKING FOR
Safari Experiences is seeking an individual who is inspired to be part of an organization that is committed to protecting wildlife around the globe. The Tour Operator Guide will lead premium tours throughout the San Diego Zoo Safari Park while upholding high guest service and safety standards. Highly motivated, enthusiastic, and personable applicants are encouraged to apply. Preferred candidates would have experience with some or all of the following: engaging with audiences of all backgrounds, sharing conservation stories in an engaging manner, and excellent teamwork skills. Schedule availability of at least 4 days a week, including both weekend days, is highly desirable.
EDUCATION AND CERTIFICATIONS
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined. An example of which would be prior training or education in the life sciences and prior experience in public speaking; must be 18 years of age.
Valid California Driver License And Upon Hire required
SKILLS AND KNOWLEDGE
Knowledge of:
Zoology, with special attention to the care and unique qualities of the wildlife in residence
Layout of the Zoo or Safari Park
Organization policies, rules and practices
Public speaking
Principles of public relations
Ability to:
Communicate clear and concise via an amplified public address system
Operate tour vehicle safely and efficiently
Handle repetition and unruly passengers
Update knowledge of animal exhibit and condition changes
Distinguish wildlife in camouflaged habitats
Follow directions effectively
Handle physical, medical, and mechanical emergencies
Perform the duties outlined above
SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER
Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
Family Passes
Complimentary Tickets
Local and In-House Discounts
Employee Assistance Program
Wellness Program
IMPORTANT DETAILS
Position Type: Hourly Part-Time Non-Exempt Union Position – If selected there will be union fees and dues to be paid to the Union.
#J-18808-Ljbffr