Site Lead, Germany

* Supervise and lead staff at the assigned site* Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage* Collaborate with key stakeholders (e.g., CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate* Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive* Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled* Manage key student business processes, including community outreach, and student recruitment* Address and resolve staff concerns, escalating when appropriate* Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns* Schedule and proctor NTC examinations, as needed; ensure quality assurance of the testing program through coordination with the division NTC point of contact* Establish relationships and effectively communicate with host military Education Services Officer (or equivalent), respective education center staff, and local commands* Represent UMGC at official functions (e.g., local education fairs, open houses, semester start-ups, student appreciation days, local graduations)* Ensure classrooms are provided with adequate space and needed technology for class instruction* Manage staff and office schedule to ensure members of the UMGC community are supported in accordance with operational needs* Support with onboarding new staff through mentorship and training, ensuring new staff have the tools and resources needed to successfully perform the functions of their job* Supports class scheduling through providing recommendations for classes, coordinating class cancellation follow-ups, and tracking student populations* Act as backup for the Assistant Director when they are out of the office* Keep staff at all levels informed of key developments and updates* Other job-related duties as assigned* Bachelor’s degree from a regionally accredited U.S. institution or equivalent* Two (2) years of experience providing quality customer service* Organization and time management skills; ability to prioritize and manage multiple tasks* Effective verbal, written, and interpersonal communication skills* Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices* Master’s degree from a regionally accredited US institution or equivalent* Experience managing and supervising others in a higher education or customer service environment or relevant work experience* Experience with using customer relationship management (CRM) and student information systems* Six (6) months minimum academic and administrative experience at a college or university* Experience as a program coordinator with UMGC or at a higher education institution or equivalent* Previous experience with student recruitment and/or outreach* Possess a valid local driver’s license and be able to obtain and maintain a military driver’s permit in the host nationThe University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at - **Tuition Remission:** Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. **NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.** #J-18808-Ljbffr