Direct Jobs
Summary
We are recruiting for one (1) Health Technician (Telehealth Clinical) for the Connected Care Service at JJP Bronx VA Medical Center - Bronx NY. The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site (VA Medical Center - CBOC - VA Outreach Clinic - etc.) - with duties that may require travel.
Qualifications Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Or Education
Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Or Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Certification
None Grandfathering Provision
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Physical Requirements
See VA Directive and Handbook 5019
English Language Proficiency
A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
Creditable Experience
Candidates need to have knowledge of current Health Technician (Telehealth Clinical) Practice
To be creditable - experience must demonstrate the knowledge - skills - and abilities (KSAs) associated with a health care field or knowledge - skills - and abilities related to the current occupation
Experience satisfying this requirement may be paid or non-paid employment in the health care field
Quality of Experience
Qualifying experience must be at a level comparable to the Health Technician (Telehealth Clinical) experience at the next lower grade level of the position being filled
For all assignments above the full performance level - the higher level duties must consist of significant scope - administrative independence - complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates
Health Technician (Telehealth Clinical) - GS-5 (Entry Level) Experience or Education
None beyond the basic requirements
Assignment
This is an entry level Health Technician (Telehealth Clinical) position
It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision
Assignments associated with this position include
- but are not limited to
- schedule telehealth appointments using an electronic scheduling system
obtain and document patient history and pertinent clinical information in electronic medical records
prepares the telehealth room where the 4 Health Technician (Telehealth Clinical) readies the equipment for examination - establishes video conferencing connection - makes introductions between patient site and provider site
monitors and maintains electronic schedule of rooms - patients - technologies - and presenters
administers the patient satisfaction survey
cleans and performs minor routine maintenance of assigned telehealth technology
Health Technician (Telehealth Clinical) - GS-6 (Full Performance Level) Experience
One year of experience equivalent to the next lower grade level Demonstrated Knowledge - Skills - and Abilities (KSA)
In addition to the experience above - the candidate must demonstrate all of the following KSAs
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
Ability to read - interpret - and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Assignment
This is considered the full performance level for this assignment
The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services
Assignments at this level include
- but are not limited to
- screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
communicating effectively with administrative and professional staff - and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner
Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data - obtains consent as necessary - generates consults according to established procedures for each telehealth specialty - transmits images or clinical data to the electronic medical record - provides patient education regarding general anatomy - disease processes and prevention as appropriate - and takes appropriate action based on the providers' findings and recommendations
Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist
schedules - confirms and coordinates Telehealth
Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
The work requires above average agility and dexterity
The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Duties
The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care
The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision
Assignments associated with this position include
- but are not limited to: preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and provider site - following instructions of a clinician to facilitate an effective clinical encounter
serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images - collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management - cleaning of clinical equipment and the care environment while following all patient safety guidelines - protocols - and procedures
completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
receiving and scheduling requests for simple and complex intra-facility - and inter-facility telehealth appointments using an electronic resource-based scheduling system
screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
monitoring and maintaining schedules of rooms - patients - technologies - clinical providers and presenters as needed to ensure efficient telehealth operations
providing patient education via approved materials
supporting the Veteran in completing patient satisfaction surveys
communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
configuring - installing - troubleshooting - cleaning - and performing minor routine maintenance of assigned telehealth technology
ensuring assigned telehealth technologies are managed appropriately to include inventory - secure - ready for use - and accounted for by preparing and tracking maintenance work orders - information systems - inventory records - and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary
providing established education and training to Veterans - staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
maintaining knowledge of and skill in applying an extensive body of rules - procedures - and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications - data entry and retrieval - record maintenance - document and report generation
maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues
arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
completing other duties as assigned
Work Schedule: M - F - 8am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position
Functional Statement #: 21N80A
Permanent Change of Station (PCS): Not authorized
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Qualifications Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
Experience
One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Or Education
Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Or Experience/Education Combination
Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Certification
None Grandfathering Provision
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
Physical Requirements
See VA Directive and Handbook 5019
English Language Proficiency
A candidate will not be appointed under authority of 38 U.S.C. chapters 73 or 74 - to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English
Creditable Experience
Candidates need to have knowledge of current Health Technician (Telehealth Clinical) Practice
To be creditable - experience must demonstrate the knowledge - skills - and abilities (KSAs) associated with a health care field or knowledge - skills - and abilities related to the current occupation
Experience satisfying this requirement may be paid or non-paid employment in the health care field
Quality of Experience
Qualifying experience must be at a level comparable to the Health Technician (Telehealth Clinical) experience at the next lower grade level of the position being filled
For all assignments above the full performance level - the higher level duties must consist of significant scope - administrative independence - complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time
Grade Determinations: In addition to the basic requirements for employment - the following criteria must be met when determining the grade of candidates
Health Technician (Telehealth Clinical) - GS-5 (Entry Level) Experience or Education
None beyond the basic requirements
Assignment
This is an entry level Health Technician (Telehealth Clinical) position
It is expected that the Health Technician (Telehealth Clinical) receive guidance from more experienced staff members and require frequent and direct supervision
Assignments associated with this position include
- but are not limited to
- schedule telehealth appointments using an electronic scheduling system
obtain and document patient history and pertinent clinical information in electronic medical records
prepares the telehealth room where the 4 Health Technician (Telehealth Clinical) readies the equipment for examination - establishes video conferencing connection - makes introductions between patient site and provider site
monitors and maintains electronic schedule of rooms - patients - technologies - and presenters
administers the patient satisfaction survey
cleans and performs minor routine maintenance of assigned telehealth technology
Health Technician (Telehealth Clinical) - GS-6 (Full Performance Level) Experience
One year of experience equivalent to the next lower grade level Demonstrated Knowledge - Skills - and Abilities (KSA)
In addition to the experience above - the candidate must demonstrate all of the following KSAs
Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate - consult - and interact with other members of the healthcare team - external relations - customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan - organize - set priorities - work as a team member - and effectively complete assignments
Ability to read - interpret - and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Assignment
This is considered the full performance level for this assignment
The Health Technician (Telehealth Clinical) performs a full range of duties and is responsible for day-to-day operation of the Connected Care Services
Assignments at this level include
- but are not limited to
- screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
communicating effectively with administrative and professional staff - and obtaining assistance for issues that may arise or backlogs that cannot be resolved in a timely manner
Responsible for performing imaging duties in accordance with VHA national telehealth guidelines such as: capture and transmission of clinical images and/or data - obtains consent as necessary - generates consults according to established procedures for each telehealth specialty - transmits images or clinical data to the electronic medical record - provides patient education regarding general anatomy - disease processes and prevention as appropriate - and takes appropriate action based on the providers' findings and recommendations
Responsible for facilitation of real-time Telehealth encounters by providing hands on assistance and reporting clinical observations under the direction of a licensed independent Practitioner or clinical specialist
schedules - confirms and coordinates Telehealth
Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6. Physical Requirements: The work requires some physical exertion such as prolonged periods of standing - bending - reaching - crouching - stooping - stretching - and lifting moderately heavy items such as manuals - record boxes - equipment or assisting patients
The work requires above average agility and dexterity
The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Duties
The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care
The incumbent may receive guidance from more experienced staff members and may provide guidance to less experienced staff members but requires minimal direct supervision
Assignments associated with this position include
- but are not limited to: preparing the clinical environment - which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
serving as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections - making introductions between patient site and provider site - following instructions of a clinician to facilitate an effective clinical encounter
serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images - collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
taking measures to ensure patient care is delivered safely by following appropriate procedures for inventory management - cleaning of clinical equipment and the care environment while following all patient safety guidelines - protocols - and procedures
completing standardized clinical questionnaires and templates within scope of training and applicable guidelines
ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
receiving and scheduling requests for simple and complex intra-facility - and inter-facility telehealth appointments using an electronic resource-based scheduling system
screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
monitoring and maintaining schedules of rooms - patients - technologies - clinical providers and presenters as needed to ensure efficient telehealth operations
providing patient education via approved materials
supporting the Veteran in completing patient satisfaction surveys
communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
configuring - installing - troubleshooting - cleaning - and performing minor routine maintenance of assigned telehealth technology
ensuring assigned telehealth technologies are managed appropriately to include inventory - secure - ready for use - and accounted for by preparing and tracking maintenance work orders - information systems - inventory records - and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting - repair - and coordination of replacement equipment as necessary
providing established education and training to Veterans - staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
maintaining knowledge of and skill in applying an extensive body of rules - procedures - and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications - data entry and retrieval - record maintenance - document and report generation
maintaining regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues - equipment needs - problems - data collection and any other logistical issues
arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
completing other duties as assigned
Work Schedule: M - F - 8am to 4:30pm
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position
Functional Statement #: 21N80A
Permanent Change of Station (PCS): Not authorized
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