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Vicki's Little Rascals, LLC

Ranch Manager

Vicki's Little Rascals, LLC, Half Moon Bay, California, United States, 94019

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Location Location:

Onsite, Half Moon Bay Reports To:

Customer Service and Operations Manager / Beau Hamada Position Type:

Full‑Time, hourly, non‑exempt, possible future salary/exempt position Compensation:

Starting $29/hour Schedule:

M‑F, 37‑42 hours per week estimated

Role Summary The Ranch Manager is the heartbeat of the ranch, responsible for overseeing daily logistics, employee coordination, client communication, and facility management. This role ensures smooth execution of transportation, pet care services, and team development while fostering a safe, efficient, and positive work environment. The Ranch Manager serves as the primary onsite contact for Wranglers and supports both strategic and hands‑on responsibilities. This position requires flexibility and problem‑solving skills. Other special projects or duties may be assigned.

Core Responsibilities Team Leadership & Employee Support

Monitor employee issues via Slack and assist Beau in resolution

Serve as the day‑to‑day onsite go‑to for Wranglers

Manage seating charts and daily zone placements

Conduct daily 3–5 minute huddles and dog roll calls with incident tracking

Plan and execute team celebrations and morale‑building activities

Stand in for employee breaks when needed

Act as backup for Beau when she is offsite or out

Notify Vicki and Beau about any client concerns or questions

Act as the Safety Monitor, working closely with Beau

Provide input and collaborate with Beau on performance management and employee issues

Training & Onboarding

Develop and manage new hire training schedules

Conduct in‑car and onsite training, check‑ins, and coaching for new hires

Create and maintain SOPs for ranch operations, driving, pickup/dropoff procedures

Give tech demos to new hires

Add new hires to internal systems (Time to Pet, Slack, etc.)

Develop and maintain team training curriculum (Dog Gurus, pet CPR, ongoing education)

Transportation & Route Management

Plan and manage daily driving routes and schedules

Monitor employee timing and route efficiency

Act as backup driver #2 when the primary ranch hand is unavailable

Perform daily van inspections (interior and exterior), noting safety and damage

Pet Services and Boarding Coordination

Manage pet sitting scheduling, calendar, and logistics

Field pet sitting requests and coordinate with clients

Update Vicki’s calendar with pet sitting appointments

Communicate employee status updates to clients in collaboration with Beau and onsite shift leads

Manage onsite new dog trial days and assessments

Work with offsite financial consultant and coordinate pet sitting invoices

Facility & Vendor Oversight

Coordinate mowing and repairs with Carlos and Miguel

Contact and manage portapotties

Contact and manage Cintas services

Ensure ranch cleanliness, safety, and functionality

Education and Experience

High school diploma or equivalent

Animal Certifications as appropriate

On the job training

Knowledge

Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

K9 Education and Training – Knowledge about dog enrichment trends and activities.

Public and Pet Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety protocols for people and dogs.

Animal Psychology – Understanding of dog motivations, triggers and mental stimulation.

Skills Basic Skills

Active Learning

– Understanding the implications of new information for both current and future problem‑solving and decision‑making.

Active Listening

– Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking

– Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Learning Strategies

– Using training methods and procedures appropriate for the situation when learning or teaching dogs new things.

Monitoring

– Monitoring/Assessing performance of yourself, other individuals, and dogs to make improvements or take corrective action.

Reading Comprehension

– Understanding written sentences and paragraphs in work‑related documents.

Speaking

– Talking to others to convey information effectively.

Writing

– Communicating effectively in writing as appropriate for the needs of the audience.

Social Skills

Coordination

– Adjusting actions in relation to others' actions.

Negotiation

– Bringing others together and trying to reconcile differences.

Persuasion

– Persuading others to change their minds or behavior.

Service Orientation

– Actively looking for ways to help people and dogs.

Social Perceptiveness

– Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Skills

Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Technical Skills (training provided)

Equipment Maintenance – Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Equipment Selection – Determining the kind of tools and equipment needed to do a job.

Installation – Installing equipment, machines, wiring, or programs to meet specifications.

Operation and Control – Controlling operations of equipment or systems.

Quality Control Analysis – Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Repairing – Making minor repairs to dog containment facilities and addressing gaps.

Technology Design – Generating or adapting equipment to serve program needs.

Troubleshooting – Determining causes of operating errors and deciding what to do about it.

Systems Skills

Judgment and Decision Making

– Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis

– Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation

– Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Resource Management Skills

Management of Material Resources

– Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Time Management

– Managing one's own time and prioritizing tasks.

Computer and Artistic Skills

Graphics, Photography and Video – Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and editing photos or video.

Navigation – Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Work Context

Body Positioning and Physical Requirements • Requires kneeling, crouching, stooping, bending or crawling • Requires standing for long periods of time • Requires the ability to run, be agile and avoid moving or stationary obstacles • Requires bending or twisting • Requires lifting less than 35 lbs without assistance • Able to sit in a car for hours a day in heavy traffic conditions • Able to operate a vehicle safely and have a clean driving record • Able to tolerate animal smells, animal dander, dust

Communication

Requires face‑to‑face discussions with individuals or teams, including company staff and clients

Requires contact with others (face‑to‑face, by telephone, or otherwise)

Requires telephone conversations or text chatting

Requires writing summaries for clients about the dog’s day

Conflict – Able to resolve dog and human conflicts.

Impact of Decisions

Requires making decisions that impact the results of dogs, co‑workers, clients or the company

Opportunity to make decisions without supervision

Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization

Level of Challenge

Freedom to determine tasks, priorities, and goals under indirect supervision

Requires being exact or highly accurate

Pace and Scheduling

Requires meeting strict daily and weekly deadlines.

Personal Interaction

Requires coordinating or leading others in accomplishing work activities

Requires work with external customers or the public

Requires work with others in a group or team

Requires working directly with dogs

Responsibility for Others

Includes responsibility for work outcomes and results

Includes responsibility for the health and safety of self, others and dogs

Work Setting

Requires working outdoors in any weather or temperature conditions.

Job tasks are performed in close physical proximity to dogs and people.

Activities

Assisting and Caring for Dogs

Develop daily schedules for dogs and people.

Provide for basic needs of dogs.

Accommodate different dogs specific needs.

Ensure dogs do not get overheated or excessively cold.

Making Decisions and Solving Problems

Thinking Creatively

Make recommendations for improvements.

Suggest new ideas or modifications of existing systems.

Communicating with Supervisors, Management and Clients

Identify the correct amount of information to deliver, being mindful of information quantities and frequency.

Understand and accommodate the needs of the audience.

Getting Information

Organizing, Planning, and Prioritizing Work

Resolving Conflicts and Negotiating with Others

Establishing and Maintaining Interpersonal Relationships

Identifying Objects, Actions, and Events

Performing General Physical Activities

Monitoring Processes, Materials, or Surroundings

Monitor dog activities and demeanor to ensure safety or compliance with rules.

Monitor health or behavior of people or animals.

Evaluating Information to Determine Compliance with Standards

Documenting/Recording Information

Maintain client information records, photos, videos and communications.

Updating and Using Relevant Knowledge

Recommend modifications based on assessments of what is working and what is not working.

About Us Vicki’s Little Rascals is a trusted doggy daycare known for our strict safety procedures, safe transport, customer service, and professionalism. Rascal Ranch is a custom‑built, secure seven‑acre playground designed to meet the specific needs and personalities of our Rascals. As a Rascal Wrangler, you’ll become an integral part of our team, forming lasting connections with the dogs, their owners, and your fellow team members.

We are a small business, not a chain — every employee’s reliability, hustle, and positive energy directly contribute to our success. Our team rotates between Classic Ranch (day‑to‑day group play), pack walks, and our Enrichment Program — where small groups of dogs enjoy creative activities, training exercises, and agility challenges. This variety keeps the work engaging, fun, and rewarding.

Equal Opportunity Vicki’s Little Rascals is an equal‑opportunity employer committed to inclusivity and a people‑first culture. Join us, learn, grow, and create amazing experiences for our clients and their dogs.

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