NTT DATA, Inc.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Director to join our team in Richmond, Virginia (US-VA), United States (US).
Job Overview NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of our Commonwealth of Virginia account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions. This role is required to be onsite in Richmond, VA.
This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Public Sector Senior Director.
Responsibilities
Overall ownership of assigned customer relationship(s).
Accountable for the delivery of service commitments to customer.
Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
Manages delivery components of the Account P&L.
LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
Responsible for profit goals and effectively manages LOB account P&L and forecasts.
Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
Manages staffing and maintaining a diverse and effective workforce.
Responsible for career development/planning, performance and pay discussions of team members.
Coordinates the activities of technical solution team members to meet contract obligations.
Provides complex metrics and reporting support to all relevant stakeholders.
Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
Required Experience
A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
A minimum of ten (10) years of experience managing and developing people on technical teams.
Minimum of (8) years of experience delivering Azure Cloud Services.
Minimum of (8) years of experience managing a large portfolio of IT Services.
Bachelor’s Degree or equivalent work experience.
Preferred Experience
Five (5) years of experience working in a Cloud Services environment.
Five (5) years of experience working in a Microsoft M365 environment.
Project Management Certification.
Hybrid or onsite work depending on client requirements. Occasional travel to client sites for installation, testing, or project coordination.
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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We are currently seeking a Delivery Director to join our team in Richmond, Virginia (US-VA), United States (US).
Job Overview NTT DATA State, Local and Education Division is looking for a strategic and collaborative Director of Services Delivery to provide strategic direction, organizational people leadership, and tactical execution of our Commonwealth of Virginia account. The candidate will deliver a great business partnership experience with the agencies and external customers while driving the transformation activities towards the goals of NTT DATA. A critical area of focus for this role is to identify, modify and execute practices to provide efficient operations to deliver the highest business value through effective management of IT resources (people, finances, services) and collaborate closely with other Senior Leaders to integrate highly valued IT services and solutions. This role is required to be onsite in Richmond, VA.
This leader will be customer-oriented, work with a high sense of urgency, and a focus on quality, value, and timely delivery. You will direct the technical execution of multiple, concurrent solutions while adhering to government standards and while creating a great user experience. You will provide expertise in the form of organizational and people leadership, technical advisory services, program governance, customer and vendor engagement, and continuous service improvement oversight. The Delivery Director will report to the Public Sector Senior Director.
Responsibilities
Overall ownership of assigned customer relationship(s).
Accountable for the delivery of service commitments to customer.
Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
Manages delivery components of the Account P&L.
LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
Responsible for profit goals and effectively manages LOB account P&L and forecasts.
Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
Manages staffing and maintaining a diverse and effective workforce.
Responsible for career development/planning, performance and pay discussions of team members.
Coordinates the activities of technical solution team members to meet contract obligations.
Provides complex metrics and reporting support to all relevant stakeholders.
Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous service improvement.
Identifies opportunities for increased productivity and efficiency through identifying new technologies and new and improved ways of executing operational activities.
Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
Ensures positive customer experience and satisfaction by developing and executing a Net Promoter Score (NPS) Action Plan.
Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans are developed and active.
Required Experience
A minimum of ten (10) years of service delivery experience within Public Sector and Government Agencies.
A minimum of ten (10) years of experience managing and developing people on technical teams.
Minimum of (8) years of experience delivering Azure Cloud Services.
Minimum of (8) years of experience managing a large portfolio of IT Services.
Bachelor’s Degree or equivalent work experience.
Preferred Experience
Five (5) years of experience working in a Cloud Services environment.
Five (5) years of experience working in a Microsoft M365 environment.
Project Management Certification.
Hybrid or onsite work depending on client requirements. Occasional travel to client sites for installation, testing, or project coordination.
About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#J-18808-Ljbffr