Pho Prime, LLC
Compensation $65,000.00/year
Job Description
Elevate the Luxury Living Experience — Join Beachland Homes as a Homeowner Experience Manager!
Position:
Homeowner Experience Manager
Company:
Beachland Homes
Location:
Vero Beach, FL
Salary Range:
Starting at $65,000+ per year, depending on experience
Reports To:
VP of Operations
Job Overview Beachland Homes, a leader in custom luxury homebuilding for over 20 years, is seeking a proactive, service-oriented Homeowner Experience Manager to lead post-closing operations. This key role ensures every homeowner continues to experience the excellence and craftsmanship we’re known for—long after they receive their keys. You’ll serve as the primary contact for all warranty-related matters, manage subcontractor coordination, and help uphold our brand’s high standard of service. This is a growth-focused position with potential advancement into Construction Management.
Who We Are Beachland Homes is a Vero Beach-based luxury homebuilder committed to timeless craftsmanship and extraordinary client experiences. For more than two decades, we’ve designed and built custom residences tailored to the lifestyles of our homeowners. Our reputation is built not only on superior construction, but on how we support our clients before, during, and after the homebuilding journey. At Beachland Homes, quality is measured by how we care for you—every step of the way.
Key Responsibilities
Homeowner Experience & Communication
Attend homeowner orientations and closing walk-throughs
Serve as the primary point of contact for warranty concerns
Communicate clearly and empathetically with homeowners to resolve issues
Ensure consistent, high-quality post-closing experiences
Warranty & Service Management
Manage and resolve punch lists from orientations and closings
Track and coordinate warranty service work orders
Conduct scheduled follow-up visits at 30-day, 3-, 6-, and 11-month intervals
Adhere to all in- and out-of-warranty procedures and policies
Subcontractor Coordination
Notify and dispatch appropriate subcontractors for service work
Monitor quality and timeliness of subcontractor performance
Ensure completed service meets Beachland Homes’ quality standards
Operational Oversight
Report recurring issues to the VP of Operations
Collaborate with the Production Department to identify root causes and recommend solutions
Oversee Customer Service Coordinator’s follow-ups
Approve all warranty-related expenses
Model Homes & Company Assets
Perform monthly inspections of model homes
Ensure all company-owned homes are maintained in top condition
Professional Growth & Team Support
Learn and apply company procedures and service philosophy
Support Construction Managers on an as-needed basis
Prepare for advancement opportunities within Construction Management
Qualifications
Experience in construction, residential warranty/service, or customer care (luxury homes preferred)
Strong communication and interpersonal skills, with a customer-first mindset
Highly organized with exceptional attention to detail
Able to handle multiple priorities and meet deadlines
Self-starter with a proactive, solutions-oriented approach
Comfortable managing subcontractors and coordinating field operations
Proficient with technology (construction software, email, mobile apps)
Valid driver’s license and reliable transportation
Competitive salary starting at $65,000+ based on experience
Career growth and promotion opportunities into Construction Management
Supportive, team-oriented culture with cross-department collaboration
Company-provided training and ongoing development
Paid Time Off and Holidays
Schedule Full-Time — Monday to Friday
Occasional weekend or after-hours service needs may arise
Location Based in Vero Beach, FL
Equal Employment Opportunity Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Start Your Application: First Name (Legal) · Last Name (Legal) · Email · Phone Number
#J-18808-Ljbffr
Job Description
Elevate the Luxury Living Experience — Join Beachland Homes as a Homeowner Experience Manager!
Position:
Homeowner Experience Manager
Company:
Beachland Homes
Location:
Vero Beach, FL
Salary Range:
Starting at $65,000+ per year, depending on experience
Reports To:
VP of Operations
Job Overview Beachland Homes, a leader in custom luxury homebuilding for over 20 years, is seeking a proactive, service-oriented Homeowner Experience Manager to lead post-closing operations. This key role ensures every homeowner continues to experience the excellence and craftsmanship we’re known for—long after they receive their keys. You’ll serve as the primary contact for all warranty-related matters, manage subcontractor coordination, and help uphold our brand’s high standard of service. This is a growth-focused position with potential advancement into Construction Management.
Who We Are Beachland Homes is a Vero Beach-based luxury homebuilder committed to timeless craftsmanship and extraordinary client experiences. For more than two decades, we’ve designed and built custom residences tailored to the lifestyles of our homeowners. Our reputation is built not only on superior construction, but on how we support our clients before, during, and after the homebuilding journey. At Beachland Homes, quality is measured by how we care for you—every step of the way.
Key Responsibilities
Homeowner Experience & Communication
Attend homeowner orientations and closing walk-throughs
Serve as the primary point of contact for warranty concerns
Communicate clearly and empathetically with homeowners to resolve issues
Ensure consistent, high-quality post-closing experiences
Warranty & Service Management
Manage and resolve punch lists from orientations and closings
Track and coordinate warranty service work orders
Conduct scheduled follow-up visits at 30-day, 3-, 6-, and 11-month intervals
Adhere to all in- and out-of-warranty procedures and policies
Subcontractor Coordination
Notify and dispatch appropriate subcontractors for service work
Monitor quality and timeliness of subcontractor performance
Ensure completed service meets Beachland Homes’ quality standards
Operational Oversight
Report recurring issues to the VP of Operations
Collaborate with the Production Department to identify root causes and recommend solutions
Oversee Customer Service Coordinator’s follow-ups
Approve all warranty-related expenses
Model Homes & Company Assets
Perform monthly inspections of model homes
Ensure all company-owned homes are maintained in top condition
Professional Growth & Team Support
Learn and apply company procedures and service philosophy
Support Construction Managers on an as-needed basis
Prepare for advancement opportunities within Construction Management
Qualifications
Experience in construction, residential warranty/service, or customer care (luxury homes preferred)
Strong communication and interpersonal skills, with a customer-first mindset
Highly organized with exceptional attention to detail
Able to handle multiple priorities and meet deadlines
Self-starter with a proactive, solutions-oriented approach
Comfortable managing subcontractors and coordinating field operations
Proficient with technology (construction software, email, mobile apps)
Valid driver’s license and reliable transportation
Competitive salary starting at $65,000+ based on experience
Career growth and promotion opportunities into Construction Management
Supportive, team-oriented culture with cross-department collaboration
Company-provided training and ongoing development
Paid Time Off and Holidays
Schedule Full-Time — Monday to Friday
Occasional weekend or after-hours service needs may arise
Location Based in Vero Beach, FL
Equal Employment Opportunity Statement We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Start Your Application: First Name (Legal) · Last Name (Legal) · Email · Phone Number
#J-18808-Ljbffr