Boyd Gaming
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description Serve as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences. Join our professional team to provide comprehensive information about hotel amenities, facilities, and events to our valued guests.
Manage front desk operations by facilitating room sales and delivering high-quality customer service
Address guest inquiries, resolve concerns, and provide detailed information about local attractions and amenities
Process guest registrations accurately and efficiently while maintaining attention to detail in computer entries
Coordinate room key distribution and management for guest access
Process financial transactions and maintain accurate payment records during check-out procedures
Collaborate with Executive Hosts to ensure optimal guest satisfaction and experience
Generate and maintain operational reports using hotel management systems
Perform end-of-shift reconciliation of all financial transactions
Execute manual procedures during system downtimes to maintain continuous operations
Support management with additional administrative tasks and special projects as assigned
Qualifications
High school diploma or equivalent required, with minimum 6 months of front desk experience
Proficiency in operating standard office equipment, demonstrated typing speed of 45+ WPM, and competent 10-key skills
Strong verbal and written English communication skills required
Knowledge of hotel key systems preferred; training provided
Must demonstrate schedule flexibility to work various shifts as needed
Physical capability to stand for extended periods required
Demonstrated ability to manage multiple tasks while maintaining attention to detail
Strong mathematical aptitude for addition, subtraction, and account auditing
Experience in handling financial transactions and operating electronic draft systems
Ability to learn and operate LMS, CMS, and Hot Sauce/Espresso systems
Must qualify for and maintain required gaming certifications and licenses
Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Job Description Serve as the primary point of contact for guest services by ensuring exceptional check-in and check-out experiences. Join our professional team to provide comprehensive information about hotel amenities, facilities, and events to our valued guests.
Manage front desk operations by facilitating room sales and delivering high-quality customer service
Address guest inquiries, resolve concerns, and provide detailed information about local attractions and amenities
Process guest registrations accurately and efficiently while maintaining attention to detail in computer entries
Coordinate room key distribution and management for guest access
Process financial transactions and maintain accurate payment records during check-out procedures
Collaborate with Executive Hosts to ensure optimal guest satisfaction and experience
Generate and maintain operational reports using hotel management systems
Perform end-of-shift reconciliation of all financial transactions
Execute manual procedures during system downtimes to maintain continuous operations
Support management with additional administrative tasks and special projects as assigned
Qualifications
High school diploma or equivalent required, with minimum 6 months of front desk experience
Proficiency in operating standard office equipment, demonstrated typing speed of 45+ WPM, and competent 10-key skills
Strong verbal and written English communication skills required
Knowledge of hotel key systems preferred; training provided
Must demonstrate schedule flexibility to work various shifts as needed
Physical capability to stand for extended periods required
Demonstrated ability to manage multiple tasks while maintaining attention to detail
Strong mathematical aptitude for addition, subtraction, and account auditing
Experience in handling financial transactions and operating electronic draft systems
Ability to learn and operate LMS, CMS, and Hot Sauce/Espresso systems
Must qualify for and maintain required gaming certifications and licenses
Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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