Third Coast Bank
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Position Title IT Help Desk
Department IT
Branch Location On-site Plano or Humble
Manager IT Manager
Position Summary This position will provide first level contact and provide resolutions to Bank IT issues. This position will manage multiple calls with help-desk software and resolve/assign tickets.
Essential Functions
Fully support, configure, maintain and upgrade Bank’s networks and in house servers
Properly elevate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Configure and set up workstations and laptops in accordance with the Banks policy
Maintain Active Directory, create and delete user accounts, and assign different rights to users and groups within Bank operating systems
Create the Active Directory structure and map connections to printers and other peripheral devices
Create static IP addresses for specific computers and maintain records of all machines assigned to different users
Assist with assigning IP Addresses and re‑imaging PCs, laptops, and all other types of equipment
Monitor servers and Bank systems and provide support to Branch and mobile device users
Analyze and provide troubleshooting for software and hardware issues
Resolve issues pertaining to computer workstations and network configuration
Respond to a variety of queries related to software, hardware, email configurations, computer‑related questions, etc.
Install operating systems, software, antiviruses and patches
Provide on‑site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes
Conduct troubleshooting for hardware/software installation, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize downtime
Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support
Analyze data while speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions
Compose and maintain technical documentation to expand the knowledge base and provide resources for product support across all platforms
Document and maintain IT processes and enforce network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Supervisory Responsibility This position has no supervisory responsibilities.
Position Type This position is a full‑time, non‑exempt position. Typical work hours are Monday through Friday, 8:00 am to 5:00 pm.
Travel Travel is expected for this position.
Work Environment This job operates in a professional office environment and uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.
Physical Demands This position requires writing, typing, speaking, listening, lifting (up to 50 lb), driving, carrying, seeing (including close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
Mental Demands The incumbent must accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
Education and Experience
BS degree in Information Technology, Computer Science or equivalent
Proven experience providing help‑desk support
Knowledge of help‑desk software, databases and remote control
Strong client‑facing and communication skills
Advanced troubleshooting and multi‑tasking skills
Customer service orientation
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Banking
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Position Title IT Help Desk
Department IT
Branch Location On-site Plano or Humble
Manager IT Manager
Position Summary This position will provide first level contact and provide resolutions to Bank IT issues. This position will manage multiple calls with help-desk software and resolve/assign tickets.
Essential Functions
Fully support, configure, maintain and upgrade Bank’s networks and in house servers
Properly elevate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Configure and set up workstations and laptops in accordance with the Banks policy
Maintain Active Directory, create and delete user accounts, and assign different rights to users and groups within Bank operating systems
Create the Active Directory structure and map connections to printers and other peripheral devices
Create static IP addresses for specific computers and maintain records of all machines assigned to different users
Assist with assigning IP Addresses and re‑imaging PCs, laptops, and all other types of equipment
Monitor servers and Bank systems and provide support to Branch and mobile device users
Analyze and provide troubleshooting for software and hardware issues
Resolve issues pertaining to computer workstations and network configuration
Respond to a variety of queries related to software, hardware, email configurations, computer‑related questions, etc.
Install operating systems, software, antiviruses and patches
Provide on‑site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes
Conduct troubleshooting for hardware/software installation, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize downtime
Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support
Analyze data while speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions
Compose and maintain technical documentation to expand the knowledge base and provide resources for product support across all platforms
Document and maintain IT processes and enforce network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Supervisory Responsibility This position has no supervisory responsibilities.
Position Type This position is a full‑time, non‑exempt position. Typical work hours are Monday through Friday, 8:00 am to 5:00 pm.
Travel Travel is expected for this position.
Work Environment This job operates in a professional office environment and uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.
Physical Demands This position requires writing, typing, speaking, listening, lifting (up to 50 lb), driving, carrying, seeing (including close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
Mental Demands The incumbent must accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
Education and Experience
BS degree in Information Technology, Computer Science or equivalent
Proven experience providing help‑desk support
Knowledge of help‑desk software, databases and remote control
Strong client‑facing and communication skills
Advanced troubleshooting and multi‑tasking skills
Customer service orientation
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Banking
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