CONFLUX SYSTEMS
This range is provided by CONFLUX SYSTEMS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $33.00/hr - $33.50/hr
Direct message the job poster from CONFLUX SYSTEMS
Customer Service Coordinator Location:
Cary, NC / Hybrid
Pay rate:
$33.65/hr. W2
Duration:
12 Months
Shift timings:
7AM, 8AM or 9AM
Job Description:
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world‑class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time‑sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
Required Knowledge/Skills, Education, and Experience:
2‑5 years’ experience in a customer relationship related role, in a fast‑paced environment
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Preferred Knowledge/Skills, Education, and Experience:
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross‑functional teams.
An interest in solving problems that don’t have obvious solutions.
Seniority Level Associate
Employment Type Contract
Job Function Customer Service
Industries Administrative and Support Services
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Base pay range $33.00/hr - $33.50/hr
Direct message the job poster from CONFLUX SYSTEMS
Customer Service Coordinator Location:
Cary, NC / Hybrid
Pay rate:
$33.65/hr. W2
Duration:
12 Months
Shift timings:
7AM, 8AM or 9AM
Job Description:
This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world‑class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time‑sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.
Required Knowledge/Skills, Education, and Experience:
2‑5 years’ experience in a customer relationship related role, in a fast‑paced environment
Positive attitude and passion for customer service.
Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
Experience communicating ideas and rationale to internal teams and customers.
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
Preferred Knowledge/Skills, Education, and Experience:
Ability to professionally investigate and respond to requests in a timely manner
Strong communication skills and are adaptable to change
Ability to think at a high level and apply business concepts.
Experience to anticipate customer needs.
A history of acting as a collaborative team player with cross‑functional teams.
An interest in solving problems that don’t have obvious solutions.
Seniority Level Associate
Employment Type Contract
Job Function Customer Service
Industries Administrative and Support Services
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