Global Payments
Installation Service Technician: Escalation Specialist
Global Payments, Lansdale, Pennsylvania, United States
Job Description Summary
Provides Merchant on-site Point of Service (POS) hardware troubleshooting, repair and / or replacement services as well as technical support and training for third party contractors. Provides operational support for all product roll-outs, upgrade projects and returns and liaise with the Call Centre & Logistics group ensuring device operation and inventory control when closing an On Site dispatch (call).
Job Description Installation Service Technician: Escalation Specialist The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, enterprise processes, and hardware products.
Responsibilities
On-site implementation of our foodservice technology solutions
Configure software platform solutions for installation, including item and menu building
Provide USB peripheral installation and troubleshooting
Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
Develop detailed product knowledge of our enterprise product suite
Diagnose hardware, software, and configuration issues
Maintain and improve documentation related to installation and support procedures
Provide remote training to enterprise customers
Interact with customers with a positive and encouraging attitude
Provide occasional evening and weekend support
Knowledge, Skills, and Abilities
Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables.
Must be able to review software logs and find issues and suggest user and administration experience improvements
Proficiency in Microsoft Office Suite
Experience with USB peripheral installation and troubleshooting
Experience with remote access software and support
Experience with networking (physical and logical)
Experience with software QA
Database experience and understanding
Knowledge of graphic design and file formats
Strong leadership, organizational and interpersonal skills
Excellent written and verbal communication skills
Ability to be resourceful and proactive in dealing with issues
Exceptional work ethic, timely completion of tasks
Great attitude and enthusiasm
Excitement about our products
Requirements
Minimum 3 years IT experience
Travel 75%-100% of each month
U.S. citizen or permanent resident
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Job Description Installation Service Technician: Escalation Specialist The Professional Services position will provide installation and support services for our expanding customer base across all of our verticals; specifically in the areas of Restaurants, Cafeterias, Grocery Stores, and other foodservice operations. In this role you will be required to develop an in-depth knowledge of our existing customer base, enterprise processes, and hardware products.
Responsibilities
On-site implementation of our foodservice technology solutions
Configure software platform solutions for installation, including item and menu building
Provide USB peripheral installation and troubleshooting
Install, configure, and test third party interfaces (POS, Merchant Gateways, etc.)
Develop detailed product knowledge of our enterprise product suite
Diagnose hardware, software, and configuration issues
Maintain and improve documentation related to installation and support procedures
Provide remote training to enterprise customers
Interact with customers with a positive and encouraging attitude
Provide occasional evening and weekend support
Knowledge, Skills, and Abilities
Must be comfortable with assigning IP addresses, network troubleshooting and topology, VLANs, and subnets. May also need to terminate Ethernet cables and punch down cables.
Must be able to review software logs and find issues and suggest user and administration experience improvements
Proficiency in Microsoft Office Suite
Experience with USB peripheral installation and troubleshooting
Experience with remote access software and support
Experience with networking (physical and logical)
Experience with software QA
Database experience and understanding
Knowledge of graphic design and file formats
Strong leadership, organizational and interpersonal skills
Excellent written and verbal communication skills
Ability to be resourceful and proactive in dealing with issues
Exceptional work ethic, timely completion of tasks
Great attitude and enthusiasm
Excitement about our products
Requirements
Minimum 3 years IT experience
Travel 75%-100% of each month
U.S. citizen or permanent resident
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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