Hendrick Automotive Group
Customer Service Representative
Hendrick Automotive Group, Indianapolis, Indiana, United States
Hendrick Luxury Collision Center
Location: 5141 E. Independence Blvd, Charlotte, North Carolina 28212
Summary Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
Supervisory Responsibilities This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Addresses customer concerns
Strives to resolve issues between customers and dealership (sales and service)
Works closely with department managers to ensure customer satisfaction
Follows up with customers through telephone and mailings prior to purchase
Follows up with customers through telephone and mailings after purchase
Follows up with customers through telephone and mailings after service
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field Of Study / Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
up to 3 years
3-5 years
5+ years
Education/Experience Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates And Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Advanced skills in Microsoft Office products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.
Environment Demands Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Verbal And Writing Ability Ability to read and comprehend instructions, correspondence, and memos.
Math Ability Ability to add, subtract, multiply and divide.
Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values
Servant Leadership
– Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
– Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
– Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
– Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
– Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
– Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
– Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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Location: 5141 E. Independence Blvd, Charlotte, North Carolina 28212
Summary Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
Supervisory Responsibilities This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities
Addresses customer concerns
Strives to resolve issues between customers and dealership (sales and service)
Works closely with department managers to ensure customer satisfaction
Follows up with customers through telephone and mailings prior to purchase
Follows up with customers through telephone and mailings after purchase
Follows up with customers through telephone and mailings after service
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Other duties as assigned
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Field Of Study / Work Experience
Accounting
Automotive
Business
Human Resources
Information Technology
Desired Work Experience
up to 3 years
3-5 years
5+ years
Education/Experience Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.
Certificates And Licenses
Valid Driver’s License
Automobile Salesperson License
Computer Skills Advanced skills in Microsoft Office products. Ability to learn Dealership Management System and web based applications utilized in operations.
Communication Skills Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, and feel.
Environment Demands Duties are performed primarily at a desk in an office environment. Work includes frequent clerical and administrative assignments and interaction with office, customers, and company personnel.
Verbal And Writing Ability Ability to read and comprehend instructions, correspondence, and memos.
Math Ability Ability to add, subtract, multiply and divide.
Reasoning Ability Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Core Values
Servant Leadership
– Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
– Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
– Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
– Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
– Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
– Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
– Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.
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