Continuum Resource Network
Overview
We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technician to provide IT support to end-users.
In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.
We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.
RATE: $40 to $45 per hour
LENGTH: 6 months to 1 year with a high possibility of extension
Responsibilities
Provide onsite support 5 days per week.
Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
Manage, work, and track tickets in ticketing systems.
Manage escalations to other IT staff.
Identify and report support trends.
Create, manage, and troubleshoot accounts and access via Active Directory.
Qualifications
1-3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware, and applications
Benefits
Pre-tax commuter benefits
Employer-subsidized healthcare benefits
Flexible Spending Account for healthcare costs
All costs covered for short- and long-term disability and life insurance
401k package
Commitment This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area.
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In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.
We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.
RATE: $40 to $45 per hour
LENGTH: 6 months to 1 year with a high possibility of extension
Responsibilities
Provide onsite support 5 days per week.
Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
Manage, work, and track tickets in ticketing systems.
Manage escalations to other IT staff.
Identify and report support trends.
Create, manage, and troubleshoot accounts and access via Active Directory.
Qualifications
1-3 years of experience in a similar IT Support role
Analytical and problem-solving skills to troubleshoot and diagnose issues
Demonstrated written communication skills to create useful support logs
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers
High-level knowledge of commonly used software, hardware, and applications
Benefits
Pre-tax commuter benefits
Employer-subsidized healthcare benefits
Flexible Spending Account for healthcare costs
All costs covered for short- and long-term disability and life insurance
401k package
Commitment This is a full-time, ongoing contract position, open to candidates local to the Las Vegas area.
#J-18808-Ljbffr