Mr. Rooter of Greater Baltimore
Customer Service Representative
Mr. Rooter of Greater Baltimore, Glen Burnie, Maryland, United States, 21060
Mr. Rooter of Baltimore
3701 Commerce Dr., Arbutus, MD
$24 per hour
Every-Other-Week Schedule (40 hours/week)
Job Title Customer Service Representative
Mr. Rooter of Baltimore is seeking an energetic and customer-focused
Customer Service Representative
to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.
If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!
Schedule (Alternating Every Other Week) Week 1
Monday–Friday: 3:00 PM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 12:00 PM
Total: 40 hours
Week 2
Monday– (Thursday Off) or Work (Sunday Off)
Friday: 7:30 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 10:30 AM
Total: 40 hours
Key Responsibilities
Answer incoming calls in a professional and courteous manner
Schedule and coordinate service calls based on customer needs
Communicate schedule changes or delays with customers and technicians
Use customer development techniques via phone, email, mail, and personal contact
Perform additional duties as needed
Job Requirements
Strong verbal and written communication skills
Minimum typing speed of
55 WPM
Detail-oriented with strong data entry skills
Positive attitude and strong work ethic
Team player who can also work independently
Benefits
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Opportunity for advancement
Compensation $24.00 per hour
#J-18808-Ljbffr
Job Title Customer Service Representative
Mr. Rooter of Baltimore is seeking an energetic and customer-focused
Customer Service Representative
to join our team. This role is a key part of upholding our service philosophy by delivering the highest level of customer service. You will handle incoming calls, schedule service appointments, and communicate effectively with customers and technicians.
If you are self-motivated, enjoy helping people, and thrive in a fast-paced environment, we want to hear from you!
Schedule (Alternating Every Other Week) Week 1
Monday–Friday: 3:00 PM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 12:00 PM
Total: 40 hours
Week 2
Monday– (Thursday Off) or Work (Sunday Off)
Friday: 7:30 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 8:00 AM – 10:30 AM
Total: 40 hours
Key Responsibilities
Answer incoming calls in a professional and courteous manner
Schedule and coordinate service calls based on customer needs
Communicate schedule changes or delays with customers and technicians
Use customer development techniques via phone, email, mail, and personal contact
Perform additional duties as needed
Job Requirements
Strong verbal and written communication skills
Minimum typing speed of
55 WPM
Detail-oriented with strong data entry skills
Positive attitude and strong work ethic
Team player who can also work independently
Benefits
401(k)
401(k) matching
Company parties
Competitive salary
Dental insurance
Flexible schedule
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Opportunity for advancement
Compensation $24.00 per hour
#J-18808-Ljbffr