Patient Access Representative

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.

MUST HAVES

HS Diploma

2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians

Proficient in EHR/EMR software

2+ years experience scheduling patient appointments for multiple physicians

PLUSES

Proficient in Epic software

Experience verifying insurances

Basic experience with Excel and standard workbooks

Experience with Genesis phone system

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

Benefits

Medical insurance

Vision insurance

401(k)

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