FT Sales Supervisor

Job Overview The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service‑centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.

Core Competencies

Personal and Interpersonal Skills

Interpersonal Savvy

Compassion and Understanding Others

Customer Focus

Motivating Others

Ethics and Values

Integrity and Respect

Listening

Composure

Self‑Awareness

Peer Relationships

Energy and Drive

Drive for Results

Strategic Skills

Decision Quality

Operating Skills

Delegation

Time Management

Managerial Skills

Relationship with Manager/Mentor

Key Roles and Responsibilities Customer and Brand Experience

Build customer loyalty through in‑store experience

Demonstrate product knowledge and support senior management with delivery of this information to staff

Display best‑in‑class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same

Be the example for the team by consistently achieving sales goals and the key performance metrics

Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers

Encourage and recognize opportunities for team selling

Understand and exemplify the rag & bone brand philosophy and lifestyle

Emulate the brand aesthetic and embody a strong sense of fashion

Provide assistance with floor sets, window changes and other merchandising tasks as necessary

Resolve customer service issues utilizing the best in class service philosophy

Personal Excellence

Consistently act within core value of rag & bone

Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment, escalating conflict to management where necessary

Identify opportunities to support the team in delivering a best‑in‑class customer experience

Ability to receive feedback from management and peers with respect and composure

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