Markel Corporation
* Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines.* Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives.* Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes.* Proactively engage and build relationships with global technical teams* Lead Change Advisory Board meetings utilizing CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders.* Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews.* Facilitate post implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes.* Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and liase with the Incident Managers to ensure that changes are implemented without causing disruption to IT services.* Ensure that all changes comply with regulatory requirements and internal controls.* Minimum 5 years of experience in IT Change Management or a related IT Service Management role.
Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption.* ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.* Experienced with working with the IT Change Management Module in ServiceNow and implementing standard processes.* Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT).* Strong understanding of IT infrastructure, software development, and IT operations* Ability to assess complex IT changes and their potential impact on business operations.* Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.* Experience leading cross-functional teams and managing stakeholders at all levels.* Strong problem-solving skills, with the ability to make decisions under pressure.* High level of attention to detail and a commitment to maintaining accurate records.* Demonstrated examples of driving automation of the process for efficiency.* Experience in a large enterprise environment or in a regulated industry.* Preferred degree in information technology, Computer Science, or related field.* Ability and experience of working in a global environment**Who we are:**Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.**We’re all about people | We win together | We strive for better****We enjoy the everyday | We think further****What’s in it for you:**In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.Choose **‘Apply Now’** to fill out our short application, so that we can find out more about you.Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr
Experienced in using multiple risk models and demonstrated experience of working with scalable change processes and driving adoption.* ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus.* Experienced with working with the IT Change Management Module in ServiceNow and implementing standard processes.* Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT).* Strong understanding of IT infrastructure, software development, and IT operations* Ability to assess complex IT changes and their potential impact on business operations.* Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.* Experience leading cross-functional teams and managing stakeholders at all levels.* Strong problem-solving skills, with the ability to make decisions under pressure.* High level of attention to detail and a commitment to maintaining accurate records.* Demonstrated examples of driving automation of the process for efficiency.* Experience in a large enterprise environment or in a regulated industry.* Preferred degree in information technology, Computer Science, or related field.* Ability and experience of working in a global environment**Who we are:**Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.**We’re all about people | We win together | We strive for better****We enjoy the everyday | We think further****What’s in it for you:**In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.Choose **‘Apply Now’** to fill out our short application, so that we can find out more about you.Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. #J-18808-Ljbffr