Crestview Management, LLC
Front Desk Supervisor Marriott Tampa Westshore
Crestview Management, LLC, Tampa, Florida, us, 33646
Job Summary
The Front Desk Supervisor is responsible for overseeing daily front desk operations while delivering exceptional guest service in alignment with Marriott brand standards. This role is hands-on at the front desk, supporting guest check-ins and check-outs, serving as Manager on Duty when assigned, training and coaching front desk associates, and ensuring proper use of Marriott systems including GXP. Key Responsibilities
Supervise daily front desk operations to ensure smooth, efficient service Actively work the front desk, assisting with guest check-in and check-out Serve as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational needs Ensure excellent guest satisfaction and resolve issues in a professional and timely manner Train, coach, and support front desk staff on procedures, service standards, and Marriott brand expectations Ensure proper knowledge and use of Marriott systems, including GXP (Guest Experience Platform) Maintain compliance with company policies, safety procedures, and brand standards Communicate effectively with other departments to ensure seamless guest experiences Assist with scheduling, shift coverage, and daily reporting as needed Qualifications
Previous hotel front desk or hospitality experience required Marriott experience preferred Supervisory or leadership experience strongly preferred Strong guest service and problem-solving skills Knowledge of Marriott systems, including GXP, preferred Ability to multitask in a fast-paced environment Excellent communication and interpersonal skills Physical Requirements
Ability to stand for extended periods Ability to lift up to 25 lbs as needed Competitive starting pay Growth and advancement opportunities within Marriott Supportive team environment Access to Marriott employee travel benefits
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The Front Desk Supervisor is responsible for overseeing daily front desk operations while delivering exceptional guest service in alignment with Marriott brand standards. This role is hands-on at the front desk, supporting guest check-ins and check-outs, serving as Manager on Duty when assigned, training and coaching front desk associates, and ensuring proper use of Marriott systems including GXP. Key Responsibilities
Supervise daily front desk operations to ensure smooth, efficient service Actively work the front desk, assisting with guest check-in and check-out Serve as Manager on Duty (MOD) as scheduled, addressing guest concerns and operational needs Ensure excellent guest satisfaction and resolve issues in a professional and timely manner Train, coach, and support front desk staff on procedures, service standards, and Marriott brand expectations Ensure proper knowledge and use of Marriott systems, including GXP (Guest Experience Platform) Maintain compliance with company policies, safety procedures, and brand standards Communicate effectively with other departments to ensure seamless guest experiences Assist with scheduling, shift coverage, and daily reporting as needed Qualifications
Previous hotel front desk or hospitality experience required Marriott experience preferred Supervisory or leadership experience strongly preferred Strong guest service and problem-solving skills Knowledge of Marriott systems, including GXP, preferred Ability to multitask in a fast-paced environment Excellent communication and interpersonal skills Physical Requirements
Ability to stand for extended periods Ability to lift up to 25 lbs as needed Competitive starting pay Growth and advancement opportunities within Marriott Supportive team environment Access to Marriott employee travel benefits
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