PNC
Part Teller – PNC
Job ID:
R209174 Location:
Struthers, Ohio – Youngstown Poland Rd. Branch
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a part‑time teller within PNC's Retail Banking organization, you will provide outstanding customer service in a branch setting.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions and identifies banking opportunities during the customer interaction, referring as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer’s problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Employee Expectations
Customer Focused:
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
Managing Risk:
Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Accuracy & Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection & Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience:
Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No Degree Required
Certifications:
None Required
Licenses:
None Required
Pay Transparency Base Salary: $37,440.00 – $44,000.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.
Benefits PNC offers a comprehensive range of benefits for part‑time employees, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance with select fully paid programs, and a robust wellness program with financial incentives. Paid time off, including parental leave, up to 11 paid holidays, 7 occasional absence days, and vacation time accrued based on hours worked (including overtime) available after 90 days of service.
Accommodations If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. Confidentiality is assured.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position complies with FDIA, SAFE Act, and FINRA requirements prohibiting hiring of individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in our hiring practices.
Seniority level:
Not Applicable
Employment type:
Part‑time
Job function:
Finance
Referrals increase your chances of interviewing at PNC by 2x.
#J-18808-Ljbffr
R209174 Location:
Struthers, Ohio – Youngstown Poland Rd. Branch
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. As a part‑time teller within PNC's Retail Banking organization, you will provide outstanding customer service in a branch setting.
Job Description
Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions and identifies banking opportunities during the customer interaction, referring as appropriate.
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
Applies product and procedural knowledge to solve customer’s problems.
Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Employee Expectations
Customer Focused:
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and able to leverage that information in creating customized customer solutions.
Managing Risk:
Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Qualifications Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
Competencies:
Accuracy & Attention to Detail, Addressing Customer Needs, Banking Products, Digital Awareness, Effective Communications, Fraud Detection & Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
Work Experience:
Roles at this level typically do not require a university/college degree, high school diploma, GED, or significant experience. Prior experience is not required. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
Education:
No Degree Required
Certifications:
None Required
Licenses:
None Required
Pay Transparency Base Salary: $37,440.00 – $44,000.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.
Benefits PNC offers a comprehensive range of benefits for part‑time employees, including medical/prescription drug coverage with a Health Savings Account feature, dental and vision options, employee life insurance, 401(k) with PNC match, pension and stock purchase plans, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance with select fully paid programs, and a robust wellness program with financial incentives. Paid time off, including parental leave, up to 11 paid holidays, 7 occasional absence days, and vacation time accrued based on hours worked (including overtime) available after 90 days of service.
Accommodations If an accommodation is required to participate in the application process, please contact AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, job ID, and preferred contact method. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. Confidentiality is assured.
Equal Employment Opportunity PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position complies with FDIA, SAFE Act, and FINRA requirements prohibiting hiring of individuals with certain criminal histories.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for information on how PNC may use or disclose personal information in our hiring practices.
Seniority level:
Not Applicable
Employment type:
Part‑time
Job function:
Finance
Referrals increase your chances of interviewing at PNC by 2x.
#J-18808-Ljbffr