Mercedes-Benz of Plano
Mobile Service Technician (Salary Based)
Join to apply for the Mobile Service Technician (Salary Based) role at Mercedes‑Benz of Plano.
Essential Functions
Independently complete basic, thorough, advanced physical repairs to damaged vehicles, including but not limited to oil changes, tire rotations, warranty work, wire repairs, AC diagnostic/repairs, some suspension, brakes, and fuse box repairs, etc.
Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
Adequately explain technical diagnoses and needed repairs to non‑mechanical individuals such as employees and clients on a daily and consistent basis.
Act as a subject‑matter expert and explain technical diagnoses and needed repairs to non‑mechanical individuals on a consistent basis.
Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components, and Advanced Safety Systems (ADAS).
Be proficient in identification of faults, error messages, and module corrections.
Continuously learn new technical information and techniques in e‑learning or other training sessions to stay well‑informed with rapidly changing automotive technology.
Be responsible for test‑driving and/or moving customer vehicles at residence locations.
Keep team management aware of mechanical and electrical repair problems as they occur.
Adhere to all company and shop policy, procedure, safety and environmental rules.
Ensure compliance utilizing basic knowledge of applicable local, state and federal laws.
Other duties: duties may change or new ones may be assigned at any time.
Minimum Qualifications/Skills
Two to three years of automotive dealership experience or experience in an aftermarket repair facility as an Automotive Technician.
Ability to operate large commercial vehicles on a daily basis.
OEM scan tool and/or aftermarket scan tool experience and knowledge.
Proficient in identification of faults, error messages and modules.
Strong automotive mechanical and electrical diagnosis, problem‑solving and repair experience.
Strong mechanical aptitude and firm understanding of mechanical repairs/services.
Ability to effectively communicate with customers at all levels.
Ability to create invoices and reports for services rendered, deliver and explain invoices to customers.
Comfortable with technology, including various mobile devices (payments, tracking, reporting).
Strong organizational skills and ability to multitask within multiple assigned responsibilities.
Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR).
High school diploma or GED.
Self‑motivated, high energy and a customer‑focused perspective.
Time management and effective communication skills.
Ability to work independently and in a team environment.
Excellent communication, professionalism, punctuality, and attention to detail skills.
Supervisory Responsibilities This role has no supervisory responsibilities.
Work Environment This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Travel Travel within the assigned geographic area is expected.
Physical Demands
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
May require some driving and typing. Required to have visual acuity to operate motor vehicles.
Requires excellent visual acuity and manual dexterity.
Affirmative Action / EEO Statement The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Essential Functions
Independently complete basic, thorough, advanced physical repairs to damaged vehicles, including but not limited to oil changes, tire rotations, warranty work, wire repairs, AC diagnostic/repairs, some suspension, brakes, and fuse box repairs, etc.
Utilize various OEM tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models.
Adequately explain technical diagnoses and needed repairs to non‑mechanical individuals such as employees and clients on a daily and consistent basis.
Act as a subject‑matter expert and explain technical diagnoses and needed repairs to non‑mechanical individuals on a consistent basis.
Be able to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information, electrical components, and Advanced Safety Systems (ADAS).
Be proficient in identification of faults, error messages, and module corrections.
Continuously learn new technical information and techniques in e‑learning or other training sessions to stay well‑informed with rapidly changing automotive technology.
Be responsible for test‑driving and/or moving customer vehicles at residence locations.
Keep team management aware of mechanical and electrical repair problems as they occur.
Adhere to all company and shop policy, procedure, safety and environmental rules.
Ensure compliance utilizing basic knowledge of applicable local, state and federal laws.
Other duties: duties may change or new ones may be assigned at any time.
Minimum Qualifications/Skills
Two to three years of automotive dealership experience or experience in an aftermarket repair facility as an Automotive Technician.
Ability to operate large commercial vehicles on a daily basis.
OEM scan tool and/or aftermarket scan tool experience and knowledge.
Proficient in identification of faults, error messages and modules.
Strong automotive mechanical and electrical diagnosis, problem‑solving and repair experience.
Strong mechanical aptitude and firm understanding of mechanical repairs/services.
Ability to effectively communicate with customers at all levels.
Ability to create invoices and reports for services rendered, deliver and explain invoices to customers.
Comfortable with technology, including various mobile devices (payments, tracking, reporting).
Strong organizational skills and ability to multitask within multiple assigned responsibilities.
Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR).
High school diploma or GED.
Self‑motivated, high energy and a customer‑focused perspective.
Time management and effective communication skills.
Ability to work independently and in a team environment.
Excellent communication, professionalism, punctuality, and attention to detail skills.
Supervisory Responsibilities This role has no supervisory responsibilities.
Work Environment This job operates inside an automotive dealership environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Travel Travel within the assigned geographic area is expected.
Physical Demands
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Requires standing for extended period with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
May require some driving and typing. Required to have visual acuity to operate motor vehicles.
Requires excellent visual acuity and manual dexterity.
Affirmative Action / EEO Statement The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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