Spokane Community College
Student Success Technology Manager
Spokane Community College, Spokane, Washington, United States, 99254
About Us
Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington. Job Details
Job title:
Student Success Technology Manager Job number:
20255395 Location:
Spokane Work type:
Exempt Categories:
Exempt Salary Range: $79,566 - $89,945 Starting salary for this position is: $79,566 (Annually) The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges. Responsibilities
Provide daily operational management and oversight of the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support. Serve as the college’s primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college. Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet. Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness. Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes. Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies. Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning and governance groups. Maintain and update system documentation, including user guides, workflows, approval processes, and sustainability plans. Map the student lifecycle from inquiry to graduation and identify opportunities to integrate communication touchpoints into the CRM and SST; collaborate with departments to improve tone, quality, and consistency of messaging. Monitor system permissions, content updates, and templates; develop and recommend approval processes and governance practices. Support change-management strategies and continuous improvement practices to optimize system utilization, data accuracy, and user experience. May supervise assigned staff or work study students, ensuring effective operations and adherence to district policies and collective bargaining agreements. Model professional decorum, uphold confidentiality standards, and comply with Spokane Colleges policies, procedures, and regulations. Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. Support and advance the Spokane Colleges strategic plan and perform other duties as assigned. Qualifications
Bachelor’s degree from an accredited institution or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position. Two or more years of experience coordinating education programs, projects or activities. Experience working with data queries, reporting tools, automated communications, and data integration workflows within CRM or student success platforms. Strong interpersonal skills with a demonstrated passion for, commitment to, and success with serving students. Ability to communicate effectively both orally and in writing to present and exchange complex academic information with individuals and groups. Excellent data-informed, problem-solving, analytical, and decision-making skills. Ability to maintain a high level of confidentiality (FERPA) and ethical working practices. Ability to establish and maintain cooperative working relationships. Effectiveness in project monitoring and reporting. Ability to multitask and prioritize work to meet deadlines in a fast-paced environment. Demonstrates a strong attention to detail in a project management environment. Desired Qualifications
Master’s degree in Education, Communication, Information Systems, or related field. Management experience in higher education including experience in supervision of staff. Experience using a customer relationship management (CRM) or student success system. Experience supervising a large-scale project including performance and project report development, budget oversight, and project evaluation. Demonstrated experience of successful development and implementation of large-scale projects (i.e., project management). Research and assessment experience. Physical Requirements
Work is performed in a normal office environment with constant interruptions. Work is sedentary. Frequent use of computers. Occasional to frequent change in position from sedentary, standing, stooping and walking. Conditions of Employment
Contract 12-month position. This position is overtime eligible at step 1. Requires local or regional travel. Criminal background check is required. Note: The following disclosures are included for compliance purposes and remain in plain text where applicable: information about citizenship/work authorization, drug-free environment, and anti-discrimination policies. Benefits Information
This is a contracted, exempt management position. Medical, dental, life and long-term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following: Cover letter addressing your qualifications relevant to the responsibilities of this position. Resume. References – the names, addresses, and phone numbers of three professional references. College transcript(s) if applicable - unofficial copies are acceptable; official transcripts are required upon hire. Application & Equal Opportunity
If you have questions regarding the job application or hiring process, or require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu. Note: The Equal Opportunity statement is provided for compliance; the core content above remains in plain text where possible. Equal Opportunity Institution
Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, veteran or military status, or use of a trained guide dog or service animal. This policy aligns with applicable laws. Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to: Frederick Davis, MA, Chief Human Resources Officer, Spokane Colleges, P.O. Box 6000, MS1004, Spokane, WA. 99217-6000, 509-434-5040, ccs.titleix@ccs.spokane.edu. Advertised:
07 Jan 2026 Pacific Standard Time Applications close:
19 Jan 2026 Pacific Standard Time
#J-18808-Ljbffr
Spokane Falls Community College, part of Spokane Colleges, serves 6,000 students with liberal arts/transfer and professional technical programs across a 12,302 square mile region in Eastern Washington. Job Details
Job title:
Student Success Technology Manager Job number:
20255395 Location:
Spokane Work type:
Exempt Categories:
Exempt Salary Range: $79,566 - $89,945 Starting salary for this position is: $79,566 (Annually) The salary range represents the earning potential for this position, through training, evaluations and years spent working in this position with Spokane Colleges. Responsibilities
Provide daily operational management and oversight of the CRM and Student Success Tool, including configuration, content development, communication workflows, reporting, and user support. Serve as the college’s primary subject matter expert and point of contact for both systems, supporting recruitment, onboarding, advising, retention, and student engagement efforts across the college. Build, monitor, and evaluate CRM and Student Success Tool campaigns, messaging, events, applications, and analytics; prepare progress and outcome reports for the VPSA and Cabinet. Develop and maintain system queries, data pulls, automated communication rules, and integrations across student information and engagement systems to ensure data accuracy and operational effectiveness. Develop and deliver training for faculty and staff on appropriate and effective use of both systems, ensuring consistent adoption and alignment with college processes. Establish and maintain strong communication with partners across Student Affairs, instruction, marketing, and district-wide technology teams to ensure coordinated and effective use of student engagement technologies. Lead the SFCC implementation team(s) for the CRM and SST and participate in district-wide planning and governance groups. Maintain and update system documentation, including user guides, workflows, approval processes, and sustainability plans. Map the student lifecycle from inquiry to graduation and identify opportunities to integrate communication touchpoints into the CRM and SST; collaborate with departments to improve tone, quality, and consistency of messaging. Monitor system permissions, content updates, and templates; develop and recommend approval processes and governance practices. Support change-management strategies and continuous improvement practices to optimize system utilization, data accuracy, and user experience. May supervise assigned staff or work study students, ensuring effective operations and adherence to district policies and collective bargaining agreements. Model professional decorum, uphold confidentiality standards, and comply with Spokane Colleges policies, procedures, and regulations. Comply with district policies, procedures and directives, state and federal regulations, orders and statutes and collective bargaining agreements. Support and advance the Spokane Colleges strategic plan and perform other duties as assigned. Qualifications
Bachelor’s degree from an accredited institution or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position. Two or more years of experience coordinating education programs, projects or activities. Experience working with data queries, reporting tools, automated communications, and data integration workflows within CRM or student success platforms. Strong interpersonal skills with a demonstrated passion for, commitment to, and success with serving students. Ability to communicate effectively both orally and in writing to present and exchange complex academic information with individuals and groups. Excellent data-informed, problem-solving, analytical, and decision-making skills. Ability to maintain a high level of confidentiality (FERPA) and ethical working practices. Ability to establish and maintain cooperative working relationships. Effectiveness in project monitoring and reporting. Ability to multitask and prioritize work to meet deadlines in a fast-paced environment. Demonstrates a strong attention to detail in a project management environment. Desired Qualifications
Master’s degree in Education, Communication, Information Systems, or related field. Management experience in higher education including experience in supervision of staff. Experience using a customer relationship management (CRM) or student success system. Experience supervising a large-scale project including performance and project report development, budget oversight, and project evaluation. Demonstrated experience of successful development and implementation of large-scale projects (i.e., project management). Research and assessment experience. Physical Requirements
Work is performed in a normal office environment with constant interruptions. Work is sedentary. Frequent use of computers. Occasional to frequent change in position from sedentary, standing, stooping and walking. Conditions of Employment
Contract 12-month position. This position is overtime eligible at step 1. Requires local or regional travel. Criminal background check is required. Note: The following disclosures are included for compliance purposes and remain in plain text where applicable: information about citizenship/work authorization, drug-free environment, and anti-discrimination policies. Benefits Information
This is a contracted, exempt management position. Medical, dental, life and long-term disability insurance benefits are provided as currently administered under the Public Employees Benefits Board; TIAA-Cref retirement plan or WA State Retirement Plan. Vacation leave accrues at the rate of 14.67 hours per month (22 days per year) and sick leave accrues at the rate of 8 hours per month, effective upon employment. To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following: Cover letter addressing your qualifications relevant to the responsibilities of this position. Resume. References – the names, addresses, and phone numbers of three professional references. College transcript(s) if applicable - unofficial copies are acceptable; official transcripts are required upon hire. Application & Equal Opportunity
If you have questions regarding the job application or hiring process, or require an accommodation during the application or interview process, please contact HR at CCS.Recruiter@ccs.spokane.edu. Note: The Equal Opportunity statement is provided for compliance; the core content above remains in plain text where possible. Equal Opportunity Institution
Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, veteran or military status, or use of a trained guide dog or service animal. This policy aligns with applicable laws. Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to: Frederick Davis, MA, Chief Human Resources Officer, Spokane Colleges, P.O. Box 6000, MS1004, Spokane, WA. 99217-6000, 509-434-5040, ccs.titleix@ccs.spokane.edu. Advertised:
07 Jan 2026 Pacific Standard Time Applications close:
19 Jan 2026 Pacific Standard Time
#J-18808-Ljbffr