Phoenix Systems
Audio/Video Security Technician - Greenville, SC
Phoenix Systems, Greenville, South Carolina, us, 29610
Audio/Video Security Technician – Greenville, SC
Reports to the Alpharetta, GA office and supports business between Greenville, SC and Atlanta, GA including surrounding areas. Candidates must reside in or around the Greenville, SC area. This role is full‑time.
Description:
Phoenix Systems is growing and seeks an experienced Audio/Video installation technician to provide world‑class service to high‑end clients.
Starting salary range:
$22.00–$26.00 per hour (depending on experience and certifications).
Essential Duties and Responsibilities
Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.
Perform rough‑in and trim work on houses in construction.
Identify and repair security system malfunctions and false alarms.
Troubleshoot and repair existing wiring for Phone/Data/Intercom/Security/WAPs/Basic Audio/Cameras/etc.
Learn and understand the security systems Phoenix installs and services (2GIG, DSC, QOLSYS, etc.).
Handle installation of networking requirements for routers, switches, DVRs, network components, WAPs, etc.
Learn and understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms.
Communicate with customers to review work orders.
Provide instruction/training to customers/end users on system functions and operations.
Accurately assess system design and functionality when adding additional components.
Handle after‑hours emergency service calls (on rotation).
Communicate pricing for monitoring rate tiers to customers.
Install, set up, and train homeowners on AV component packages.
Perform other duties as assigned.
Qualifications And Education Requirements
Minimum of 2 years of experience with security/AV installations.
In depth knowledge of security system operation, functions, and wiring requirements.
Understanding of cable types and technologies and ability to select appropriate types.
Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
Ability to work in a clean and unobtrusive manner.
Ability to work independently and complete assignments within standard accepted practices.
Willingness to obtain basic tools necessary for job duties.
Must clear a background check and drug screening.
Clear MVR required.
Technical or vocational related schooling is preferred.
Physical Requirements
Regularly required to stand, walk, use hands to finger, reach, stoop, kneel, talk, and hear.
Frequent use of step and extension ladders.
Frequent lifting up to 50 pounds; occasional lifting up to 100 pounds.
Frequent day trips and some overnight trips required.
Work Environment
Active construction sites.
Exposure to marked changes in temperature and humidity, and dust.
Moderate noise.
Benefits
Paid Time Off program – start accruing PTO first week.
Eight paid company‑designated holidays.
401(k) with company match.
Health, dental and vision insurance options that start the 1st of month after 60 days.
Short‑term and long‑term disability options.
Employee assistance program.
Life insurance options.
Employee discount.
Free alarm monitoring.
Take‑home vehicle; gas/vehicle maintenance paid by company.
Monday‑Friday daytime work schedule.
Positive work culture with advancement opportunities.
Senior Level Entry Level.
Employment Type Full‑time.
Job Function Information Technology.
Industries Computer and network security.
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Description:
Phoenix Systems is growing and seeks an experienced Audio/Video installation technician to provide world‑class service to high‑end clients.
Starting salary range:
$22.00–$26.00 per hour (depending on experience and certifications).
Essential Duties and Responsibilities
Perform service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.
Perform rough‑in and trim work on houses in construction.
Identify and repair security system malfunctions and false alarms.
Troubleshoot and repair existing wiring for Phone/Data/Intercom/Security/WAPs/Basic Audio/Cameras/etc.
Learn and understand the security systems Phoenix installs and services (2GIG, DSC, QOLSYS, etc.).
Handle installation of networking requirements for routers, switches, DVRs, network components, WAPs, etc.
Learn and understand monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms.
Communicate with customers to review work orders.
Provide instruction/training to customers/end users on system functions and operations.
Accurately assess system design and functionality when adding additional components.
Handle after‑hours emergency service calls (on rotation).
Communicate pricing for monitoring rate tiers to customers.
Install, set up, and train homeowners on AV component packages.
Perform other duties as assigned.
Qualifications And Education Requirements
Minimum of 2 years of experience with security/AV installations.
In depth knowledge of security system operation, functions, and wiring requirements.
Understanding of cable types and technologies and ability to select appropriate types.
Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
Ability to work in a clean and unobtrusive manner.
Ability to work independently and complete assignments within standard accepted practices.
Willingness to obtain basic tools necessary for job duties.
Must clear a background check and drug screening.
Clear MVR required.
Technical or vocational related schooling is preferred.
Physical Requirements
Regularly required to stand, walk, use hands to finger, reach, stoop, kneel, talk, and hear.
Frequent use of step and extension ladders.
Frequent lifting up to 50 pounds; occasional lifting up to 100 pounds.
Frequent day trips and some overnight trips required.
Work Environment
Active construction sites.
Exposure to marked changes in temperature and humidity, and dust.
Moderate noise.
Benefits
Paid Time Off program – start accruing PTO first week.
Eight paid company‑designated holidays.
401(k) with company match.
Health, dental and vision insurance options that start the 1st of month after 60 days.
Short‑term and long‑term disability options.
Employee assistance program.
Life insurance options.
Employee discount.
Free alarm monitoring.
Take‑home vehicle; gas/vehicle maintenance paid by company.
Monday‑Friday daytime work schedule.
Positive work culture with advancement opportunities.
Senior Level Entry Level.
Employment Type Full‑time.
Job Function Information Technology.
Industries Computer and network security.
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