Planet Fitness
About Planet Fitness
At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
Front Desk Associate Role As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Responsibilities
Greet members/guests as they enter and exit the club; assist with questions or concerns as they check in.
Promote our Judgement Free Zone by connecting with members on the club floor and offering assistance and support in their fitness journeys.
Resolve member concerns and, if necessary, escalate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership-related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and pursue sales goals.
Regularly clean and sanitize all exercise equipment, Black Card spa amenities, and assigned areas.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
Perform a comprehensive walk of all club areas; promptly address safety/policy issues and cleanliness concerns.
Address maintenance and facility concerns such as broken or missing equipment.
Qualifications
6–12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks.
Continual communication in person or on the phone to exchange information.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move self in different positions, including bending and twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation, Sick Time, and Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Employment Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industry: Wellness and Fitness Services
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama.
#J-18808-Ljbffr
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
Pride yourself on your work while being punctual, reliable, and dependable.
Handle all interactions with diplomacy and a genuine motivation for helping others.
Act with integrity and show respect to everyone around you.
Exhibit strong communication skills and have the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Are a quick study with the ability to apply what you have learned during online and hands‑on training.
Front Desk Associate Role As a Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.
Responsibilities
Greet members/guests as they enter and exit the club; assist with questions or concerns as they check in.
Promote our Judgement Free Zone by connecting with members on the club floor and offering assistance and support in their fitness journeys.
Resolve member concerns and, if necessary, escalate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership-related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and pursue sales goals.
Regularly clean and sanitize all exercise equipment, Black Card spa amenities, and assigned areas.
Ensure restrooms are clean, sanitized, stocked, and clutter‑free by following the routine cleaning schedule.
Perform a comprehensive walk of all club areas; promptly address safety/policy issues and cleanliness concerns.
Address maintenance and facility concerns such as broken or missing equipment.
Qualifications
6–12 months of experience in a customer service environment is preferred.
Must be 18 years of age or older.
Willing to become CPR/AED certified (training provided by Planet Fitness).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club to accomplish tasks.
Continual communication in person or on the phone to exchange information.
Must be able to lift up to 75 pounds.
Will encounter toxic chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move self in different positions, including bending and twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation, Sick Time, and Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Engaging team‑building competitions and social events
Please note that certain benefits listed above are for full‑time employees only.
Health and Safety Requirements Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.
Employment Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industry: Wellness and Fitness Services
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama.
#J-18808-Ljbffr