COPE Health Solutions
Health Care Workforce Development Regional Manager (Instructional Leadership)
COPE Health Solutions, Los Angeles, California, United States, 90079
Position Description
FLSA Status: Exempt
Salary Range: $89,000-$125,000
Reports To: Director, Workforce Operations
Direct Reports: Yes
Location: Onsite at Client Sites
Travel: Up to 80%
Work Type: Regular
Schedule: Full Time
Client Relationships
Oversee and manage the COPE Health Scholars Programs at multiple client sites (7‑8) across geographic regions
Monitor and support the achievement of performance metrics for assigned clients
Manage direct reports, identify areas of opportunities and support them with meeting role milestones
Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
Build and manage relationships with key hospital client’s to ensure ongoing engagement, success and retention of current programs and secure future growth opportunities
Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion, program customization, value‑based payment, population health management, or other services offered by our firm
Ensure the timely and accurate delivery of account reports per service line and site‑specific cadence
Program Operations
With a deep understanding of current operations and processes, develop and drive initiatives to improve program operations, recruitment, training, and client reporting
Drive the development and implementation of value‑add metrics and special projects, and support program manager with operationalizing client‑specific requests
Support program manager in managing operations and directing student leadership support team
Manage academic partnerships within assigned region(s), build relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriate
Ensure compliance with all local, state and federal regulations, client site‑specific policies and ethical standards
Mitigate risk by responding to complaints or concerns from clients, hospital staff and/or program participants. Concerns may range from HIPAA, compliance, background checks, policy violations and more. Elevate high‑risk complaints or concerns to executive leadership, demonstrating sound judgement in all cases
Assist with the development of account/site budgets. Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance team
Attend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagements
Internal Responsibilities
Drive internal projects and operations for the COPE Health Scholar Service Line, including tools to streamline program operations, vendor relations, information technology, business development, finance, and other projects as assigned
Oversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and assist in Program Manager ongoing training and professional development
Take ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team, and building strong relationships with team
Assist in the development of proposals, contracts, business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firm’s strategic goals
Support firm‑wide business development through activities such as writing articles, speaking at industry events and building industry relationships and connections through networking
Support firm’s strategic goals by leading divisional balanced scorecard process and associated internal initiatives
Assist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as needed
Ensure proper staffing across all client accounts, aiding in the recruitment process and training all staff to develop and identify sources of talent for our open roles
Assist with providing temporary operational coverage for client sites within your region that are experiencing staffing gaps
Display sound judgement, professionalism, and strong conflict‑resolution skills
Ensure all products presented are of professional quality
Carry out all other responsibilities, tasks and projects as assigned
Qualifications
Bachelor’s degree and 3‑5 years of management experience. Master’s degree preferred
Demonstrated ability to lead and motivate high performing teams to deliver contract metrics to meet client contractual expectations
Passion for student teaching, mentoring and professional development
Excellent interpersonal, oral and written communication skills
Experience reporting to executive level management
Flexible with work hours, and able to work outside of standard workweek hours, including nights and weekends
Ability to travel locally to each site approximately once per week
Ability to travel between Northern and Central California regularly, with occasional travel to our corporate office in downtown Los Angeles as needed
Excellent project management skills
Strong data analytic skills
Ability to work effectively on multiple projects in a fast‑paced environment
Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint and Visio)
Familiarity with CRM Software preferred
Benefits As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness‑related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/
What We Do COPE Health Solutions is a national tech‑enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value‑based care.
To Apply To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.
#J-18808-Ljbffr
Client Relationships
Oversee and manage the COPE Health Scholars Programs at multiple client sites (7‑8) across geographic regions
Monitor and support the achievement of performance metrics for assigned clients
Manage direct reports, identify areas of opportunities and support them with meeting role milestones
Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
Build and manage relationships with key hospital client’s to ensure ongoing engagement, success and retention of current programs and secure future growth opportunities
Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion, program customization, value‑based payment, population health management, or other services offered by our firm
Ensure the timely and accurate delivery of account reports per service line and site‑specific cadence
Program Operations
With a deep understanding of current operations and processes, develop and drive initiatives to improve program operations, recruitment, training, and client reporting
Drive the development and implementation of value‑add metrics and special projects, and support program manager with operationalizing client‑specific requests
Support program manager in managing operations and directing student leadership support team
Manage academic partnerships within assigned region(s), build relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriate
Ensure compliance with all local, state and federal regulations, client site‑specific policies and ethical standards
Mitigate risk by responding to complaints or concerns from clients, hospital staff and/or program participants. Concerns may range from HIPAA, compliance, background checks, policy violations and more. Elevate high‑risk complaints or concerns to executive leadership, demonstrating sound judgement in all cases
Assist with the development of account/site budgets. Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance team
Attend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagements
Internal Responsibilities
Drive internal projects and operations for the COPE Health Scholar Service Line, including tools to streamline program operations, vendor relations, information technology, business development, finance, and other projects as assigned
Oversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and assist in Program Manager ongoing training and professional development
Take ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team, and building strong relationships with team
Assist in the development of proposals, contracts, business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firm’s strategic goals
Support firm‑wide business development through activities such as writing articles, speaking at industry events and building industry relationships and connections through networking
Support firm’s strategic goals by leading divisional balanced scorecard process and associated internal initiatives
Assist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as needed
Ensure proper staffing across all client accounts, aiding in the recruitment process and training all staff to develop and identify sources of talent for our open roles
Assist with providing temporary operational coverage for client sites within your region that are experiencing staffing gaps
Display sound judgement, professionalism, and strong conflict‑resolution skills
Ensure all products presented are of professional quality
Carry out all other responsibilities, tasks and projects as assigned
Qualifications
Bachelor’s degree and 3‑5 years of management experience. Master’s degree preferred
Demonstrated ability to lead and motivate high performing teams to deliver contract metrics to meet client contractual expectations
Passion for student teaching, mentoring and professional development
Excellent interpersonal, oral and written communication skills
Experience reporting to executive level management
Flexible with work hours, and able to work outside of standard workweek hours, including nights and weekends
Ability to travel locally to each site approximately once per week
Ability to travel between Northern and Central California regularly, with occasional travel to our corporate office in downtown Los Angeles as needed
Excellent project management skills
Strong data analytic skills
Ability to work effectively on multiple projects in a fast‑paced environment
Proficient in Microsoft Office programs (Outlook, Word, Excel, PowerPoint and Visio)
Familiarity with CRM Software preferred
Benefits As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness‑related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/
What We Do COPE Health Solutions is a national tech‑enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value‑based care.
To Apply To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.
#J-18808-Ljbffr