UnitedHealth Group
Patient Access Registrar - 2321653
UnitedHealth Group, Chandler, Arizona, United States, 85249
bSign‑On Bonus
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS. The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity on a full‑time, part‑time or per diem basis ("Internal Candidates") are not eligible to receive a sign‑on bonus.
Company Overview Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Caring. Connecting. Growing together.
Primary Responsibilities
Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
Utilizes computer systems to enter access or verify patient data in real‑time ensuring accuracy and completeness of information.
Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements.
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed.
Collects patient co‑pays as appropriate and conducts conversations with patients on their out‑of‑pocket financial obligations.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Responds to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
Maintains up‑to‑date knowledge of specific registration requirements for ED Registration.
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 paid holidays.
Medical plan options along with participation in a Health Spending Account or a Health Saving account.
Dental, vision, life & AD&D insurance along with short‑term disability and long‑term disability coverage.
401(k) savings plan, employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
More information is available at http://uhg.hr/uhgbenefits.
Required Qualifications
High School Diploma/GED (or higher).
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
Ability to work full‑time and work 12‑hour shifts, Monday and Tuesday 6 am‑6:30 pm; Wednesday 6 pm‑6:30 am. Hours can vary based on business needs.
Ability to work dayshift hours during the duration of new hire orientation (approximately the first 2 weeks).
Preferred Qualifications
Experience with Microsoft Office products.
Experience in a hospital patient registration department, physician office or any medical setting.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Experience in insurance reimbursement and financial verification.
Ability to perform basic mathematics for financial payments.
Experience in requesting and processing financial payments.
Soft Skills
Strong interpersonal, communication and customer service skills.
Physical and Work Environment
Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
Compensation The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
Drug Test Requirement Candidates are required to pass a drug test before beginning employment.
Equal Employment Opportunity At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—for every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
EEO Statement UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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Company Overview Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Caring. Connecting. Growing together.
Primary Responsibilities
Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
Utilizes computer systems to enter access or verify patient data in real‑time ensuring accuracy and completeness of information.
Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements.
Verifies insurance coverage, benefits and creates price estimates, reverifications as needed.
Collects patient co‑pays as appropriate and conducts conversations with patients on their out‑of‑pocket financial obligations.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Responds to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
Maintains up‑to‑date knowledge of specific registration requirements for ED Registration.
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 paid holidays.
Medical plan options along with participation in a Health Spending Account or a Health Saving account.
Dental, vision, life & AD&D insurance along with short‑term disability and long‑term disability coverage.
401(k) savings plan, employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
More information is available at http://uhg.hr/uhgbenefits.
Required Qualifications
High School Diploma/GED (or higher).
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
Ability to work full‑time and work 12‑hour shifts, Monday and Tuesday 6 am‑6:30 pm; Wednesday 6 pm‑6:30 am. Hours can vary based on business needs.
Ability to work dayshift hours during the duration of new hire orientation (approximately the first 2 weeks).
Preferred Qualifications
Experience with Microsoft Office products.
Experience in a hospital patient registration department, physician office or any medical setting.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Experience in insurance reimbursement and financial verification.
Ability to perform basic mathematics for financial payments.
Experience in requesting and processing financial payments.
Soft Skills
Strong interpersonal, communication and customer service skills.
Physical and Work Environment
Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
Compensation The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.
Drug Test Requirement Candidates are required to pass a drug test before beginning employment.
Equal Employment Opportunity At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—for every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
EEO Statement UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
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