GAT Airline Ground Support
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Airport Passenger Assistance Agent
role at
GAT Airline Ground Support .
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Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check‑in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast‑paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities
Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival
Operate equipment to include the jetway, computer keyboards, and carrier‑specific reservation/ ticketing software
Push wheelchairs with wheelchair‑bound airline passengers through all areas of the airport, including terminal and gate areas
Assist with personal needs and lift bags of at least 50 lbs.
Inspect and verify passenger documentation
Direct passengers through Customs, Immigration, and Quarantine
Requirements
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience and a high degree of attention to detail
Ability to read, speak, and understand the English language
Ability to stand for long periods of time
Able to greet and assist all customers in a prompt, friendly, and courteous manner
Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer
Must possess good communication skills and a friendly, outgoing personality
Pass an extensive post‑offer pre‑employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Airlines and Aviation
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Airport Passenger Assistance Agent
role at
GAT Airline Ground Support .
Referrals increase your chances of interviewing at GAT Airline Ground Support by 2x.
Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger processing including check‑in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast‑paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities
Assist passengers as needed through arrival and check‑in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival
Operate equipment to include the jetway, computer keyboards, and carrier‑specific reservation/ ticketing software
Push wheelchairs with wheelchair‑bound airline passengers through all areas of the airport, including terminal and gate areas
Assist with personal needs and lift bags of at least 50 lbs.
Inspect and verify passenger documentation
Direct passengers through Customs, Immigration, and Quarantine
Requirements
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience and a high degree of attention to detail
Ability to read, speak, and understand the English language
Ability to stand for long periods of time
Able to greet and assist all customers in a prompt, friendly, and courteous manner
Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer
Must possess good communication skills and a friendly, outgoing personality
Pass an extensive post‑offer pre‑employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Airlines and Aviation
#J-18808-Ljbffr