Google
Deployment Support Technician II, Global Server Operations
Google, Council Bluffs, Iowa, us, 51502
Deployment Support Technician II, Global Server Operations
Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the forefront of computer technology.
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We are the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future.
Minimum Qualifications
Experience with performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
Ability to lift/move 50lb (23kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Must be able to work non‑standard hours, including weekends, night shifts, holidays and on shift‑based schedules as required.
Ability to travel up to 70% of the time.
Preferred Qualifications
Bachelor's degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
2 years of experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
Experience performing component‑level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
Experience working within a data center or network operation center environment.
Ability to collaborate and partner with teams to overcome issues, and adapt to changes in a dynamic work environment.
Responsibilities
Deploy and operate new data center infrastructure across projects or functions.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data not properly erased) in accordance with Google security standards.
Disassemble specific equipment that has reached its end‑of‑life via part replacement or maintenance, in a team setting.
Travel up to 70% of the time to serve as remote and on‑site support for deployment of new cloud capacity and technologies with customers.
Compensation US base salary range for this full‑time position is $73,500–$103,000, plus bonus, equity and benefits. Pay is determined by role, level, location and individual factors such as skills, experience and education.
Equal Employment Opportunity Google is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
#J-18808-Ljbffr
The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We are the driving team behind Google's groundbreaking innovations, empowering the development of our AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future.
Minimum Qualifications
Experience with performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
Ability to lift/move 50lb (23kg) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
Must be able to work non‑standard hours, including weekends, night shifts, holidays and on shift‑based schedules as required.
Ability to travel up to 70% of the time.
Preferred Qualifications
Bachelor's degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
2 years of experience diagnosing and troubleshooting operating systems and computer/server hardware or networking protocols.
Experience performing component‑level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
Experience working within a data center or network operation center environment.
Ability to collaborate and partner with teams to overcome issues, and adapt to changes in a dynamic work environment.
Responsibilities
Deploy and operate new data center infrastructure across projects or functions.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, applying the resources needed to resolve identified issues.
Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data not properly erased) in accordance with Google security standards.
Disassemble specific equipment that has reached its end‑of‑life via part replacement or maintenance, in a team setting.
Travel up to 70% of the time to serve as remote and on‑site support for deployment of new cloud capacity and technologies with customers.
Compensation US base salary range for this full‑time position is $73,500–$103,000, plus bonus, equity and benefits. Pay is determined by role, level, location and individual factors such as skills, experience and education.
Equal Employment Opportunity Google is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
#J-18808-Ljbffr