Ticket Routing & Queue Coordinator - Level 1

A reputable federal contractor is seeking a Level 1 Queue Coordinator in Fort Meade, Maryland. This role requires monitoring and assigning tickets, ensuring that SLA targets are met while providing support to resources. Ideal candidates will have 2-4 years of experience in customer service or help desk environments and must possess U.S. Citizenship along with a TS/SCI security clearance. This is a pivotal position for maintaining operational efficiency and customer satisfaction. #J-18808-Ljbffr