Phase2 Technology
About The Role
Summary:
The Computer Operator will provide data center operational support for daily, weekly, monthly, quarterly and yearly processing tasks. This includes critical support of major bank accounting software systems and all other applications within GBCI's processing suite, with severe consequences if errors or timing delays occur. Responsible for monitoring online processing and for running various reports related to data center operations. Has a role in providing support to bank employees on a variety of issues over the phone and through e‑mail. Will also provide support through the employee self‑service platform and work various tasks and incidents that pertain to our internal software systems.
Description
Run and monitor batch processing and file transmissions for all banks in the organization to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures. Ensure accuracy and timeliness as there are severe consequences if errors or timing delays occur.
Perform problem determination and create problem tickets for data center hardware and ATM units. Create hardware services calls with vendors and/or contact designated IT or branch personnel to assist in resolution of issues, as necessary. Monitor vendor service calls to ensure timely repair.
Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to supervisor, appropriate IT personnel, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
Runs and monitors all Month End, Quarter End, and Year End jobs and for the distribution of their output.
Assists and responds to help‑desk requests and participates in special projects. Creates queries, reports, new database development and/or changes to existing ones.
Assist as needed in making test runs for performance and accuracy in new programs and changes to existing programs. Assist with test prints of new and revised forms.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Location:
This is a corporate position located in Helena, MT or Missoula, MT.
Entry rate:
$22.32+ per hour (Helena, MT).
Compensation:
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
About You Qualifications Education
Required: High School Diploma / GED
Experience
Required: 3 years computer support experience in IT.
Equivalent Combination Yes.
License / Certification —
Required Skills and Abilities
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
Must have working knowledge of how to operate a computer and peripheral equipment such as printers, tape and disc drives.
Ability to learn and understand the basic computer concepts in order to operate various computer equipment.
Ability to work independently, often being the only person on a shift, and to complete work in a timely manner.
Keen attention to detail and ability to work under strict deadlines.
Professional verbal and written communication skills.
Will have exposure to sensitive information, and must use considerable tact, diplomacy and judgment.
Employee must be capable of regular, reliable, and timely attendance.
Travel
Occasional travel required: less than 10 days per year by automobile, commercial airlines, rental vehicles and public transportation. Must be able to lodge in public facilities.
Working Conditions
Environment: Indoors, a climate‑controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Light work — Exerting up to 25 pounds of force occasionally, or up to 10 pounds frequently, and/or a negligible amount of force constantly to move objects. The employee is constantly required to stand and walk.
Vision
Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.
Physical Activities
Balancing:
Infrequent - rare.
Climbing:
Infrequent - rare.
Crawling:
Infrequent - rare.
Crouching:
Infrequent - rare.
Feeling:
Infrequent - rare.
Fingering:
Daily.
Grasping:
Infrequent - rare.
Kneeling:
Infrequent - rare.
Lifting:
Infrequent - rare.
Pushing:
Infrequent - rare.
Pulling:
Infrequent - rare.
Repetitive Motion:
Daily.
Stooping:
Infrequent - rare.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
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The Computer Operator will provide data center operational support for daily, weekly, monthly, quarterly and yearly processing tasks. This includes critical support of major bank accounting software systems and all other applications within GBCI's processing suite, with severe consequences if errors or timing delays occur. Responsible for monitoring online processing and for running various reports related to data center operations. Has a role in providing support to bank employees on a variety of issues over the phone and through e‑mail. Will also provide support through the employee self‑service platform and work various tasks and incidents that pertain to our internal software systems.
Description
Run and monitor batch processing and file transmissions for all banks in the organization to ensure all jobs and transmissions are run as scheduled. Ensure all issues are handled per procedures. Ensure accuracy and timeliness as there are severe consequences if errors or timing delays occur.
Perform problem determination and create problem tickets for data center hardware and ATM units. Create hardware services calls with vendors and/or contact designated IT or branch personnel to assist in resolution of issues, as necessary. Monitor vendor service calls to ensure timely repair.
Monitor computer systems and peripheral equipment for alarms and error messages. Communicate equipment malfunctions to supervisor, appropriate IT personnel, and/or service vendor, as appropriate. Monitor vendor service calls to ensure timely repair.
Runs and monitors all Month End, Quarter End, and Year End jobs and for the distribution of their output.
Assists and responds to help‑desk requests and participates in special projects. Creates queries, reports, new database development and/or changes to existing ones.
Assist as needed in making test runs for performance and accuracy in new programs and changes to existing programs. Assist with test prints of new and revised forms.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
Location:
This is a corporate position located in Helena, MT or Missoula, MT.
Entry rate:
$22.32+ per hour (Helena, MT).
Compensation:
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
About You Qualifications Education
Required: High School Diploma / GED
Experience
Required: 3 years computer support experience in IT.
Equivalent Combination Yes.
License / Certification —
Required Skills and Abilities
Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.
Must have working knowledge of how to operate a computer and peripheral equipment such as printers, tape and disc drives.
Ability to learn and understand the basic computer concepts in order to operate various computer equipment.
Ability to work independently, often being the only person on a shift, and to complete work in a timely manner.
Keen attention to detail and ability to work under strict deadlines.
Professional verbal and written communication skills.
Will have exposure to sensitive information, and must use considerable tact, diplomacy and judgment.
Employee must be capable of regular, reliable, and timely attendance.
Travel
Occasional travel required: less than 10 days per year by automobile, commercial airlines, rental vehicles and public transportation. Must be able to lodge in public facilities.
Working Conditions
Environment: Indoors, a climate‑controlled shared work area.
Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.
Lifting: Light work — Exerting up to 25 pounds of force occasionally, or up to 10 pounds frequently, and/or a negligible amount of force constantly to move objects. The employee is constantly required to stand and walk.
Vision
Close visual acuity to conduct inspection of small parts and defects, operate and inspect machines and devices, and assemble parts at distances close to the eyes.
Physical Activities
Balancing:
Infrequent - rare.
Climbing:
Infrequent - rare.
Crawling:
Infrequent - rare.
Crouching:
Infrequent - rare.
Feeling:
Infrequent - rare.
Fingering:
Daily.
Grasping:
Infrequent - rare.
Kneeling:
Infrequent - rare.
Lifting:
Infrequent - rare.
Pushing:
Infrequent - rare.
Pulling:
Infrequent - rare.
Repetitive Motion:
Daily.
Stooping:
Infrequent - rare.
What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full‑Time employees are also offered 6 paid holidays and Part Time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details.
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
#J-18808-Ljbffr