Sycuan Casino
Casino, 5485 Casino Way, El Cajon, California, United States of America
Job Description Posted Thursday, January 8, 2026 at 11:00 AM
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provide friendly guest service
while promoting entertainment options and assisting guests with purchase decisions.
Maintain a thorough understanding of show schedule , production details, and ticketing prices.
Maintain a Box Office cash bank .
Follow proper cash handling procedures
and reconcile daily transactions.
Maintain a clean and safe Box Office
environment at all times.
Assist with night of show
ticket issuance and redemptions.
Assist with venue logistics
before and after events.
Assist with ushering
venue guests to assigned seats.
Assist with incoming and outgoing guest calls.
Maintain a professional and pleasant department image
by consistently communicating and presenting information in a professional manner to internal and external guests.
Promote Club Sycuan membership to guests
with thorough knowledge of guidelines and benefits.
Ascertain and resolve guest concerns , requests, and/or complaints in a timely, courteous and informed manner.
Collect complete and accurate data from guests
while processing transactions.
Provide friendly guest service
while promoting Sycuan Casino Resort at off property sponsored events.
Distribute promotional merchandise
as directed.
Other duties as assigned .
Job Specifications:
Education and Experience:
1 year of guest service experience
Hospitality experience
Ticket sales and/or box office experience
High School Diploma, High School Certificate of Completion, or G.E.D.
Skills and Knowledge:
Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to prioritize and perform multiple tasks and assignments
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Knowledge of Windows operating system
Basic computer and data entry skills.
Ability to appear for work on time
Ability to complete forms and documents
Ability to sit, stand, and walk for up to eight hours at a time
Ability to lift up to 20 lbs.
Ability to accept constructive criticism
Ability to work in a smoking environment
Ability to maintain confidentiality
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies
Knowledge of casino games
Ability to perform simple mathematical calculations
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
#J-18808-Ljbffr
Job Description Posted Thursday, January 8, 2026 at 11:00 AM
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Provide friendly guest service
while promoting entertainment options and assisting guests with purchase decisions.
Maintain a thorough understanding of show schedule , production details, and ticketing prices.
Maintain a Box Office cash bank .
Follow proper cash handling procedures
and reconcile daily transactions.
Maintain a clean and safe Box Office
environment at all times.
Assist with night of show
ticket issuance and redemptions.
Assist with venue logistics
before and after events.
Assist with ushering
venue guests to assigned seats.
Assist with incoming and outgoing guest calls.
Maintain a professional and pleasant department image
by consistently communicating and presenting information in a professional manner to internal and external guests.
Promote Club Sycuan membership to guests
with thorough knowledge of guidelines and benefits.
Ascertain and resolve guest concerns , requests, and/or complaints in a timely, courteous and informed manner.
Collect complete and accurate data from guests
while processing transactions.
Provide friendly guest service
while promoting Sycuan Casino Resort at off property sponsored events.
Distribute promotional merchandise
as directed.
Other duties as assigned .
Job Specifications:
Education and Experience:
1 year of guest service experience
Hospitality experience
Ticket sales and/or box office experience
High School Diploma, High School Certificate of Completion, or G.E.D.
Skills and Knowledge:
Ability to interact effectively with team members and guests
Ability to communicate effectively in the English language
Ability to prioritize and perform multiple tasks and assignments
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Knowledge of Windows operating system
Basic computer and data entry skills.
Ability to appear for work on time
Ability to complete forms and documents
Ability to sit, stand, and walk for up to eight hours at a time
Ability to lift up to 20 lbs.
Ability to accept constructive criticism
Ability to work in a smoking environment
Ability to maintain confidentiality
Ability to count cash and make change in a fast-paced environment
Ability to recognize counterfeit monies
Knowledge of casino games
Ability to perform simple mathematical calculations
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
#J-18808-Ljbffr