ITSM Business Analyst — Drive Service Quality & Improvement

A leading IT service provider is seeking a Business Analyst to support IT Service Management at Scott Air Force Base. The role involves analyzing business processes and gathering requirements to enhance service quality and customer satisfaction. Candidates should have a bachelor’s degree and 3-7 years of relevant experience, with strong knowledge of ITIL. Benefits include medical, dental, and paid time off. An active Secret Security Clearance is required. #J-18808-Ljbffr