Lisinski Law Firm, LLC
THIS ROLE WILL BEGIN AS A REMOTE POSITION. HOWEVER, IT WILL BECOME A FULLY ONSITE POSITION
About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
About the role Position Overview The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients.
What you'll do Essential Job Functions & Responsibilities
Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines
Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications
Lead Interviews with approved sales scripts and empathy to build rapport with potential clients
Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans
Educate clients on the benefits of partnering with our firm and the payment options available to them
Convert potential leads into admitted clients based on benefits and values of each case type
Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm
If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment
Responsible for sending contracts to clients following down payment
Stay up to date on weekly legal training with firm attorneys
Qualifications
Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
World class customer service and selling skills
Proven ability to meet deadlines and time manage themselves
Impeccable organizational skills and attention to detail
Strong problem-solving skills
Experience in sales or metrics-based environment preferred
Minimum Qualifications
Proficient with Microsoft Office Suite or related software
High School Diploma or equivalent experience
Excellent verbal and written communication skills
Schedule will be Monday through Friday 8:30am-5:30pm EST
Compensation is $24.00/hr. + Performance Bonus
The pay range for this role is:
24 - 24 USD per hour (Remote (Boston, Massachusetts, US))
#J-18808-Ljbffr
About The Lisinski Law Firm Firm Mission Statement Our mission is to change as many lives as possible by offering immigration solutions even in the most difficult cases. We look at all possible options to keep our clients in the United States with their families where they belong. We stand ready to fight even when success seems unsure because we understand how much better life can be with the dignity and peace of mind that comes with having documents.
About the role Position Overview The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients.
What you'll do Essential Job Functions & Responsibilities
Learn, memorize, and research the case types we offer at the firm based on Attorney’s guidelines
Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney’s direction, training, FAQ documents, and other communications
Lead Interviews with approved sales scripts and empathy to build rapport with potential clients
Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans
Educate clients on the benefits of partnering with our firm and the payment options available to them
Convert potential leads into admitted clients based on benefits and values of each case type
Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm
If eligible, based on client’s initial down payment, this individual is responsible for scheduling the sign-up appointment
Responsible for sending contracts to clients following down payment
Stay up to date on weekly legal training with firm attorneys
Qualifications
Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal
World class customer service and selling skills
Proven ability to meet deadlines and time manage themselves
Impeccable organizational skills and attention to detail
Strong problem-solving skills
Experience in sales or metrics-based environment preferred
Minimum Qualifications
Proficient with Microsoft Office Suite or related software
High School Diploma or equivalent experience
Excellent verbal and written communication skills
Schedule will be Monday through Friday 8:30am-5:30pm EST
Compensation is $24.00/hr. + Performance Bonus
The pay range for this role is:
24 - 24 USD per hour (Remote (Boston, Massachusetts, US))
#J-18808-Ljbffr