Product Information Manager, Aftersales

**Job Title**Product Information Manager, Aftersales**Job Category**Product Support**Job Description**What starts with **YOU**, moves the world!Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Product Information Manager, Aftersales – Aftermarket Parts Marketing Department** based at our Headquarters office.**WHAT YOU WILL DO:*** Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications.* Stay current on road-mapped **Product Information Manager (**PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date.* Work with a core functional team to ideate and develop new eCommerce features and functionality.* Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions.* Design workflows and roles within PIM to digitalize key commercial aftermarket processes.* Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation.* Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience.* Establish and maintain harmonized Product Information Management processes across the global HYMH organization.* Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks.* Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration.**WHO YOU ARE:*** A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction.* Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability.* Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts.* Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders.* Capable of creating and executing go-to-market strategies that enhance the parts shopping experience.* Proficient in developing processes, workflows, and best practices for product data management.* Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance.* Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes.* Skilled in training, supporting, and providing resources for system users.* Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business.**WHAT YOU WILL NEED / EDUCATION:*** B.S. in Marketing or related field preferred.* Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.* With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.* With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience.**SKILLS, EXPERIENCE AND ABILITIES:*** Strong knowledge of marketing and promotional strategies.* Desired knowledge of a PIM and eCommerce platform.* Experience in marketing, master data management, eCommerce, or related fields.* Proficiency in market analysis.* Skilled in Microsoft Office Suite.* Strong project management and organizational skills.* Proven written and oral communication skills.* Ability to work cross-functionally and build alignment across teams.* Experience creating go-to-market product strategies and upsell/cross-sell opportunities.* Ability to develop and maintain data governance processes.**Who we are:**Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit**What we offer:***Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).*#LI-TE1#LI-HYBRID**Job Type**Permanent**Time Type**Full time**Work Hours**39**Travel Required**No**Location**HY US Greenville, NC (Headquarters)**Address**1400 Sullivan Drive**Zip Code**27834**Field-Based**No**Relocation Assistance Available**No #J-18808-Ljbffr