TransWest Mobility
About TransWest:
We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.
This role is open to current TransWest Transit Hub Coordinators only.
Compensation
$28.00 - $31.50 / Hour
Annual Discretionary Bonus Program
Benefits
Medical, Dental, Vision & Life Insurance
401k with matching
Annual pay raises
Holiday pay
Paid Time Off up to 80 hours per year with increasing amounts based on your years of service
Responsibilities
You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
A team player who possesses the ability to work effectively with customers, co-workers, and management.
Directly lead and support the work of Frontline Team Members, ensuring effective task execution, adherence to standards, and a positive team environment.
Other duties as assigned.
Requirements
1+ years of customer service experience
Proven ability to lead peers and coordinate shift activities
Experience working in the transportation industry preferred
Must be at least 18 years of age
Acceptable Motor Vehicle Record
Must be able to walk and stand for entirety of shift
Enjoy people and excel at customer service
Able to communicate proficiently in English
TransWest Culture Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.
Our Commitment to Diversity, Equity, Inclusion, and Belonging At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
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This role is open to current TransWest Transit Hub Coordinators only.
Compensation
$28.00 - $31.50 / Hour
Annual Discretionary Bonus Program
Benefits
Medical, Dental, Vision & Life Insurance
401k with matching
Annual pay raises
Holiday pay
Paid Time Off up to 80 hours per year with increasing amounts based on your years of service
Responsibilities
You possess an outgoing and positive attitude and demeanor; you genuinely enjoy and take pride in providing excellent customer service every day.
Work cross functionally with other TransWest team members to identify potential issues in the field and propose meaningful solutions.
Can demonstrate and provide instructions to clients on ridership applications and other technology offerings.
Represent TransWest in a positive way by having a professional appearance, being approachable, and having passion for providing world class customer service as our clients arrive/depart their work locations.
Interacts with customers in a positive manner. Can track relevant client ridership data and vehicle arrival and departure data.
Knowledgeable about our transportation brand and the services we provide our clients. Can operate TransWest technology to provide schedule information to our clients.
Provides relevant customer feedback to TransWest leadership and embraces a culture of process improvement.
A team player who possesses the ability to work effectively with customers, co-workers, and management.
Directly lead and support the work of Frontline Team Members, ensuring effective task execution, adherence to standards, and a positive team environment.
Other duties as assigned.
Requirements
1+ years of customer service experience
Proven ability to lead peers and coordinate shift activities
Experience working in the transportation industry preferred
Must be at least 18 years of age
Acceptable Motor Vehicle Record
Must be able to walk and stand for entirety of shift
Enjoy people and excel at customer service
Able to communicate proficiently in English
TransWest Culture Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.
Our Commitment to Diversity, Equity, Inclusion, and Belonging At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.
#J-18808-Ljbffr