Metergy Solutions Inc.
About Metergy Solutions, LLC. (“Metergy”)
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in‑a‑career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi‑residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long‑term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in‑suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large‑scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market‑leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a
Great Place to Work
for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high‑performing.
Come be part of a team that leads with
passion , thrives on
positivity , and delivers with
precision . We’re proud of who we are and even prouder of where we’re headed.
Position Summary The Client Success Manager role develops strong, positive, business‑to‑business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross‑departmental support on client‑focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquiries. The Client Management team acts as first point of contact for general inquiries such as billing, products, scheduling, etc. for Landlords and Property Managers.
Accountabilities
Support Metergy in the development and execution of account growth strategies
Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross‑functional teams at Metergy
Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
Attend client meetings and represent Metergy as a subject matter expert
Ensure timely resolution of all inquiries
Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
Act as client advocate with all departments
Qualifications
University/College preferred or equivalent work experience in related field
Minimum of 5 years’ experience in a customer service role with a business‑to‑business focus
Effective executive presence
Excellent written and verbal skills
Ability to prioritize, solve, and where appropriate, elevate challenges or opportunities
Strong decision making and analytical skills
Proficiency with MS Office, specifically Word, Excel and PowerPoint
Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
$67,000 - $80,000 a year
Benefits & Perks • Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
#J-18808-Ljbffr
Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We’re a technology company that drives huge carbon emission reductions. This is a once-in‑a‑career opportunity.
As one of North America’s most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi‑residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long‑term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in‑suite energy consumption by 40%, driving decarbonization efforts for Metergy’s clients. This performance has enabled Metergy to issue green bonds and obtain green financing.
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large‑scale capital, infrastructure investment expertise and global reach.
Our Mission
Provide building owners and occupants with accurate and reliable utility consumption data through market‑leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
At Metergy, we don’t just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That’s why we’re thrilled to be recognized as a
Great Place to Work
for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that’s respectful, inclusive, and high‑performing.
Come be part of a team that leads with
passion , thrives on
positivity , and delivers with
precision . We’re proud of who we are and even prouder of where we’re headed.
Position Summary The Client Success Manager role develops strong, positive, business‑to‑business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client’s needs, their strategic direction, and collaborating within Metergy to provide cross‑departmental support on client‑focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquiries. The Client Management team acts as first point of contact for general inquiries such as billing, products, scheduling, etc. for Landlords and Property Managers.
Accountabilities
Support Metergy in the development and execution of account growth strategies
Provide tailored reports, project plans, and value added programs for the Client as required, with support from cross‑functional teams at Metergy
Follow up with clients on a regular basis to gauge satisfaction and offer assistance, where possible
Attend client meetings and represent Metergy as a subject matter expert
Ensure timely resolution of all inquiries
Collaborate to improve and document existing and new processes by discussing recommendations with internal and external stakeholders at various levels of respective organizations
Participate in special projects, initiatives, sales calls, and other opportunities, as assigned and ultimately,
Act as client advocate with all departments
Qualifications
University/College preferred or equivalent work experience in related field
Minimum of 5 years’ experience in a customer service role with a business‑to‑business focus
Effective executive presence
Excellent written and verbal skills
Ability to prioritize, solve, and where appropriate, elevate challenges or opportunities
Strong decision making and analytical skills
Proficiency with MS Office, specifically Word, Excel and PowerPoint
Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
$67,000 - $80,000 a year
Benefits & Perks • Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more
Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
#J-18808-Ljbffr