Trsil
Technical Support Specialist page is loaded## Technical Support Specialistlocations:
Chicago, IL:
Lisle, ILtime type:
Full timeposted on:
Posted 10 Days Agotime left to apply:
End Date: January 13, 2026 (3 days left to apply)job requisition id:
R25\_00076It is inspiring to work in an organization where individuals are deeply committed to the mission and values that drive our success.
We are dedicated to delivering expert pension service to Illinois public educators as they earn their promised retirement security.Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.**Essential Functions:*** Assist in managing Windows/Linux workstations* Upgrading, installing, and configuring application software and computer hardware* Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions* Assist with drafting and/or updating procedures and documentation as assigned* Assist IT staff for planning and implementing new or upgrades of IT infrastructure* Training technical and non-technical staff on new systems, protocols, and best practices* Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor* Occasional travel may be required* Perform other duties as required or assigned**Knowledge, Skills and Abilities*** Ability to troubleshoot and resolve problems* Possesses flexibility to work in a fast paced, dynamic environment* Demonstrates written and verbal communication skills* Excellent interpersonal skills* Excellent collaboration and team building skills**Minimum Requirements*** Associate degree in Computer Science or other related technical discipline* Relevant experience may substitute for the degree requirement on a year-for-year basis* Fundamental knowledge of and experience working with PowerShell or other scripting language* Established communication skills, emotional intelligence, humility, and drive* Must be able to work within a fast-paced environment that requires frequent attention shifts* Proactive, self-starter able to work with limited supervision* Good time management skills**Please note:** The salary range listed for this position is based on the Chicago, IL market. The salary range for Lisle is $55,060 - $85,895.If you thrive in a dynamic environment and enjoy collaborating with driven, enthusiastic professionals, you will find a rewarding career with us.For Illinois job seekers:**Pay Range**$60,304.59 - $94,075.16Compensation will be determined based on the qualifications and experience of each candidate.
**Benefits**
TRS is an agency of the State of Illinois. As such, full and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees participate in the TRS retirement pension plan and have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a reciprocal system to other state and local pension plans (SERS, SURS, IMRF, etc.)The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago. The System serves over 456,000 members and had assets of $71.4 billion **as of** June 30, 2024. TRS is governed by a 15-member Board of Trustees. #J-18808-Ljbffr
Chicago, IL:
Lisle, ILtime type:
Full timeposted on:
Posted 10 Days Agotime left to apply:
End Date: January 13, 2026 (3 days left to apply)job requisition id:
R25\_00076It is inspiring to work in an organization where individuals are deeply committed to the mission and values that drive our success.
We are dedicated to delivering expert pension service to Illinois public educators as they earn their promised retirement security.Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.**Essential Functions:*** Assist in managing Windows/Linux workstations* Upgrading, installing, and configuring application software and computer hardware* Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions* Assist with drafting and/or updating procedures and documentation as assigned* Assist IT staff for planning and implementing new or upgrades of IT infrastructure* Training technical and non-technical staff on new systems, protocols, and best practices* Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manager or Supervisor* Occasional travel may be required* Perform other duties as required or assigned**Knowledge, Skills and Abilities*** Ability to troubleshoot and resolve problems* Possesses flexibility to work in a fast paced, dynamic environment* Demonstrates written and verbal communication skills* Excellent interpersonal skills* Excellent collaboration and team building skills**Minimum Requirements*** Associate degree in Computer Science or other related technical discipline* Relevant experience may substitute for the degree requirement on a year-for-year basis* Fundamental knowledge of and experience working with PowerShell or other scripting language* Established communication skills, emotional intelligence, humility, and drive* Must be able to work within a fast-paced environment that requires frequent attention shifts* Proactive, self-starter able to work with limited supervision* Good time management skills**Please note:** The salary range listed for this position is based on the Chicago, IL market. The salary range for Lisle is $55,060 - $85,895.If you thrive in a dynamic environment and enjoy collaborating with driven, enthusiastic professionals, you will find a rewarding career with us.For Illinois job seekers:**Pay Range**$60,304.59 - $94,075.16Compensation will be determined based on the qualifications and experience of each candidate.
**Benefits**
TRS is an agency of the State of Illinois. As such, full and part-time employees are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees participate in the TRS retirement pension plan and have the option to contribute to additional State of Illinois deferred compensation plans. The TRS pension plan is a reciprocal system to other state and local pension plans (SERS, SURS, IMRF, etc.)The Teachers’ Retirement System of the State of Illinois (TRS) is one of the largest pension systems in the United States. We provide retirement, disability and survivor benefits to teachers, administrators and other public-school personnel employed outside the city of Chicago. The System serves over 456,000 members and had assets of $71.4 billion **as of** June 30, 2024. TRS is governed by a 15-member Board of Trustees. #J-18808-Ljbffr