Asian Counseling & Referral Service Inc
AAS - Program Manager
Asian Counseling & Referral Service Inc, Seattle, Washington, us, 98127
Posted Tuesday, December 30, 2025 at 10:00 AM
ABOUT THE ORGANIZATION:
COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!
A ll candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS:
Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission:
Asian Counseling & Referral Service is a social justice organization that promotes the health and well‑being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community‑based services.
Vision:
Hope, Opportunity, and Voice for All
Values
We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
Our actions are Client-/Community Centered.
Compassion is at the heart of our work and approach.
Program Manager – Title XIX Case Management
in our Aging and Adult Services department oversees development and management of the Title XIX Case Management program serving vulnerable elders and adults with disabilities. Assists Director of Aging and Adult Services in developing and implementing strategic program planning and development initiatives for Title XIX CM Program. Develops collaborative relationships within the team and with external social service providers. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.
Competitive Benefits Package Includes
Pay range is between $95,155 to $103,288 annually. Can increase based on experience.
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long‑term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
Paid Time Off
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.
Essential Job Functions
Leads daily operations and strategic oversight of Title XIX Case Management, ensuring full compliance with all programmatic and contractual obligations. Reviews and approves Rule Exception Requests. Maintains expert‑level knowledge of federal, state, and contractual standards, regulations, and reporting requirements. Ensures organizational compliance through proactive monitoring and alignment with agency‑specific policies and procedures.
Directly supervises CM supervisors. Monitors overall case management staff performance. Resolves complaints and grievances lodged by clients or staff. Conducts timely performance reviews as needed; approves salary increases per agency budget and policies. Takes formal, corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by supervisors. Leads comprehensive complex case reviews to guide case managers with challenging situations, ensuring optimal care delivery and proactive risk management.
Leads the recruitment process, including screening, interviewing, and hiring new employees. Directs onboarding of new case management staff to ensure thorough understanding of program responsibilities and adherence to agency policies. Designs, develops, and delivers training programs both in‑house and within the community. Coordinates formal staff development initiatives and provides ongoing professional consultation. Ensures access to specialized case consultation by engaging appropriate external professionals as needed.
Leads program supervisors in utilizing the quality assurance tool to ensure CARE assessments and services align with program standards and contract requirements. Leads the preparation and validation of monthly reports and billing. Drives the program’s initiatives in quality improvement, contract compliance, and excellence in client service delivery.
Communicates to staff the program, policies and procedures established by Home and Community Living Administration (HCLA); Oversees management of ACRS Administrative Hearings filed by clients and maintains close communication with all parties involved.
Reviews, analyzes, and monitors client service statistical reports. Utilizes reports to evaluate program performance and identifies further development needs.
Represents the Case Management Program in meetings and conferences such as Joint Planning Committee. Leads and participates all agency, program and team meetings, in‑service trainings, and supervision, program related community and lead organization meeting as assigned.
Assists the Program Director with program planning, program audits, proposal writing and funding negotiations.
Position Qualifications Education and Experience
Master’s degree (social work, behavioral or health sciences preferred); Two (2) years paid social services experience, and two (2) years direct supervisory experience; with bilingual or bicultural skills relevant to the position. OR
Bachelor’s degree in social work plus four (4) years of paid social service experience and three (3) years of direct supervisory experience with bilingual or bicultural skills relevant to the position. OR
Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and three (3) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
Completion of Case Manager training program including State sponsored CARE Policy Training, CORE and CMPT, beneficial.
Cultural Humility
Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
Knowledge and Skills
Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
Strong time management and problem‑solving skills, with the ability to adapt to constant change and think critically.
Conflict resolution skills to effectively mediate between clients and staff.
Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.
Knowledge of principles, practice methods of social case work, principles of human behavior, various aspects of the aging process; the aging network service delivery system; other service‑delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
Ability to make sound mental judgments regarding safe environments during client assessments.
Technical Skills
Effective ability to navigate a personal computer. Competency in use of the Microsoft Office, Word, Excel and other relevant software apps such as data‑entry, Outlook, email, Teams, Zoom and other web‑based applications.
Efficiently research and perform various tasks via the internet.
Additional Requirements
Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
Follows all agency policies and procedures as outlined in the Employee Handbook.
Working Conditions The position requires regular mobility within the office or workspace, which may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.
This position is hybrid, with work divided between remote and on‑site locations. Approximately 50% of the work will be conducted on‑site while the remaining 50% will be performed remotely (telecommuting) and may vary depending on the program needs. These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.
Location Asian Counseling and Referral Service - Main Office
EOE Statement Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco‑Free Campus.
ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.
#J-18808-Ljbffr
ABOUT THE ORGANIZATION:
COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!
A ll candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS:
Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.
Mission:
Asian Counseling & Referral Service is a social justice organization that promotes the health and well‑being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community‑based services.
Vision:
Hope, Opportunity, and Voice for All
Values
We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
Our actions are Client-/Community Centered.
Compassion is at the heart of our work and approach.
Program Manager – Title XIX Case Management
in our Aging and Adult Services department oversees development and management of the Title XIX Case Management program serving vulnerable elders and adults with disabilities. Assists Director of Aging and Adult Services in developing and implementing strategic program planning and development initiatives for Title XIX CM Program. Develops collaborative relationships within the team and with external social service providers. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.
Competitive Benefits Package Includes
Pay range is between $95,155 to $103,288 annually. Can increase based on experience.
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long‑term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
Paid Time Off
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.
Essential Job Functions
Leads daily operations and strategic oversight of Title XIX Case Management, ensuring full compliance with all programmatic and contractual obligations. Reviews and approves Rule Exception Requests. Maintains expert‑level knowledge of federal, state, and contractual standards, regulations, and reporting requirements. Ensures organizational compliance through proactive monitoring and alignment with agency‑specific policies and procedures.
Directly supervises CM supervisors. Monitors overall case management staff performance. Resolves complaints and grievances lodged by clients or staff. Conducts timely performance reviews as needed; approves salary increases per agency budget and policies. Takes formal, corrective action to ensure high quality consumer services, including input to dismiss employee; resolves complaints and grievances lodged by supervisors. Leads comprehensive complex case reviews to guide case managers with challenging situations, ensuring optimal care delivery and proactive risk management.
Leads the recruitment process, including screening, interviewing, and hiring new employees. Directs onboarding of new case management staff to ensure thorough understanding of program responsibilities and adherence to agency policies. Designs, develops, and delivers training programs both in‑house and within the community. Coordinates formal staff development initiatives and provides ongoing professional consultation. Ensures access to specialized case consultation by engaging appropriate external professionals as needed.
Leads program supervisors in utilizing the quality assurance tool to ensure CARE assessments and services align with program standards and contract requirements. Leads the preparation and validation of monthly reports and billing. Drives the program’s initiatives in quality improvement, contract compliance, and excellence in client service delivery.
Communicates to staff the program, policies and procedures established by Home and Community Living Administration (HCLA); Oversees management of ACRS Administrative Hearings filed by clients and maintains close communication with all parties involved.
Reviews, analyzes, and monitors client service statistical reports. Utilizes reports to evaluate program performance and identifies further development needs.
Represents the Case Management Program in meetings and conferences such as Joint Planning Committee. Leads and participates all agency, program and team meetings, in‑service trainings, and supervision, program related community and lead organization meeting as assigned.
Assists the Program Director with program planning, program audits, proposal writing and funding negotiations.
Position Qualifications Education and Experience
Master’s degree (social work, behavioral or health sciences preferred); Two (2) years paid social services experience, and two (2) years direct supervisory experience; with bilingual or bicultural skills relevant to the position. OR
Bachelor’s degree in social work plus four (4) years of paid social service experience and three (3) years of direct supervisory experience with bilingual or bicultural skills relevant to the position. OR
Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and three (3) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position.
Completion of Case Manager training program including State sponsored CARE Policy Training, CORE and CMPT, beneficial.
Cultural Humility
Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
Knowledge and Skills
Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
Strong time management and problem‑solving skills, with the ability to adapt to constant change and think critically.
Conflict resolution skills to effectively mediate between clients and staff.
Ability to work under pressure; plan, supervise, and train multilingual and multicultural staff and effectively organize work.
Knowledge of principles, practice methods of social case work, principles of human behavior, various aspects of the aging process; the aging network service delivery system; other service‑delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
Ability to make sound mental judgments regarding safe environments during client assessments.
Technical Skills
Effective ability to navigate a personal computer. Competency in use of the Microsoft Office, Word, Excel and other relevant software apps such as data‑entry, Outlook, email, Teams, Zoom and other web‑based applications.
Efficiently research and perform various tasks via the internet.
Additional Requirements
Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
Follows all agency policies and procedures as outlined in the Employee Handbook.
Working Conditions The position requires regular mobility within the office or workspace, which may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.
This position is hybrid, with work divided between remote and on‑site locations. Approximately 50% of the work will be conducted on‑site while the remaining 50% will be performed remotely (telecommuting) and may vary depending on the program needs. These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.
Location Asian Counseling and Referral Service - Main Office
EOE Statement Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.
ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco‑Free Campus.
ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).
If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.
Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.
#J-18808-Ljbffr