Hilton Worldwide, Inc.
Guest Service Agent-Hilton San Jose
Hilton Worldwide, Inc., San Jose, California, United States, 95199
Job Description
Guest Service Agent – Hilton San Jose (HOT0C80P)
Work Locations: Hilton San Jose 300 Almaden Blvd. San Jose, CA 95110.
A Full Time Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area, and other product knowledge) and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Doing the right thing, all the time.
Leadership – Leading our industry and communities.
Teamwork – Working together in everything we do.
Ownership – Taking responsibility for actions and decisions.
Now – Operating with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning lodging sectors from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide every day. Our amazing Team Members are at the heart of it all.
Hourly rate: $31.09. According to UNITE HERE L19, new hires may earn $24.87 (80% of the rate for the first 6 months) and $27.98 (90% of the rate for the second 6 months); after that period, the rate will increase to the CBA rate.
EOE/AA/Disabled/Veterans
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Work Locations: Hilton San Jose 300 Almaden Blvd. San Jose, CA 95110.
A Full Time Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate thorough knowledge of hotel information (room categories, room rates, packages, promotions, local area, and other product knowledge) and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
What are we looking for?
Hospitality – Passion for delivering exceptional guest experiences.
Integrity – Doing the right thing, all the time.
Leadership – Leading our industry and communities.
Teamwork – Working together in everything we do.
Ownership – Taking responsibility for actions and decisions.
Now – Operating with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning lodging sectors from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences worldwide every day. Our amazing Team Members are at the heart of it all.
Hourly rate: $31.09. According to UNITE HERE L19, new hires may earn $24.87 (80% of the rate for the first 6 months) and $27.98 (90% of the rate for the second 6 months); after that period, the rate will increase to the CBA rate.
EOE/AA/Disabled/Veterans
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Guest Services, Operations, and Front Office
#J-18808-Ljbffr