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Columbia Care

Assistant Store Manager

Columbia Care, Saint Clairsville, Ohio, United States

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Position Overview: The Assistant Store Manager will support the Store Manager by ensuring a positive customer and employee experience and driving sales and profitability for the location. The Assistant Manager plays a key leadership role in day-to-day operations, including overseeing staff, ensuring compliance with state and local cannabis regulations, driving sales, and enhancing customer satisfaction and brand loyalty.

Major Areas of Responsibility include:

Monitor sales performance and identify opportunities to drive revenue

Supervise the operation of the store and team members, task delegation, and scheduling of team members

Ensure all transactions and operations comply with local, state, and company regulations

Support all aspects of inventory management to ensure compliance with local, state, and company regulations, including but not limited to ensuring inventory movement is properly documented; conduct regular audits; support month/quarter/year-end inventory processes

Monitor inventory levels and assist with receiving, tracking, and reconciling deliveries and lead inventory counts

Investigate and resolve inventory discrepancies in a timely manner in collaboration with Store Manager

Support all people leadership activities including, but not limited to, performance management, payroll & scheduling, recruiting & hiring, training & onboarding

Lead by example in curating an exceptional customer experience, including performing guest transactions, and educating customers and employees on cannabis products, usage methods, and safety

Manage and respond to escalated customer issues as needed

Maintain knowledge of all computer and technology systems and software

Minimum Qualifications (Skills, Knowledge & Abilities):

All applicants must be at least 21 years of age

At least 1 year of retail management or supervisory experience

Excellent communication and leadership skills with the ability to build and manage teams

Detail oriented, organized, and able to multitask in a fast-paced environment

Strong business acumen and understanding of how to measure success through KPIs and financial targets

Experience and strong attention to detail in cash handling and POS operations

Ability to work a flexible schedule including nights, weekends, and holidays

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