Hilton Worldwide, Inc.
Job Description – Director of Operations (HOT0C88C)
Director of Operations (Job Number: HOT0C88C)
Work Locations Waldorf Astoria – West Bay Doha
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (includes capital projects, customer service, refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short- and long‑term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
Degree or diploma in Hotel Management or an equivalent qualification
Minimum of two (2) years’ experience in a similar role
Strong commercial acumen with a solid Food & Beverage background
Previous experience working within the Arabian Peninsula / Middle East hospitality market
Proven ability to manage budgets, prepare revenue proposals, and accurately forecast results
In‑depth knowledge of the hotel, leisure, or service industry
Demonstrated leadership skills with the ability to motivate teams to achieve high performance and exceed business targets
Accountable, resilient, and results‑driven mindset
Ability to work effectively under pressure in a fast‑paced operational environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Director of Operations (Job Number: HOT0C88C)
Work Locations Waldorf Astoria – West Bay Doha
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (includes capital projects, customer service, refurbishment)
Assist the development of meaningful, achievable hotel budgets and other short- and long‑term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
Degree or diploma in Hotel Management or an equivalent qualification
Minimum of two (2) years’ experience in a similar role
Strong commercial acumen with a solid Food & Beverage background
Previous experience working within the Arabian Peninsula / Middle East hospitality market
Proven ability to manage budgets, prepare revenue proposals, and accurately forecast results
In‑depth knowledge of the hotel, leisure, or service industry
Demonstrated leadership skills with the ability to motivate teams to achieve high performance and exceed business targets
Accountable, resilient, and results‑driven mindset
Ability to work effectively under pressure in a fast‑paced operational environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
#J-18808-Ljbffr