TEKsystems
About the Role
Location: Phoenix, AZ 85004 — Contract position based out of Phoenix, AZ.
Schedule: Multiple shift options available (Central Time Zone based hours).
Pay: $16.00 per hour.
Start: ASAP.
We are seeking a dedicated, detail-oriented Customer Service Representative to join a mission-driven organization that supports transportation access for individuals with disabilities. As the frontline of our operation, you will play a critical role in assisting callers with eligibility services, coordinating transportation, completing administrative tasks, and ensuring a positive and supportive customer experience. This role is ideal for candidates who thrive in a fast-paced environment, enjoy helping others, and are confident handling high-volume, back-to-back calls.
What You’ll Do
Handle inbound and outbound calls to assist members, clients, and facilities with transportation coordination and eligibility verification.
Provide exceptional customer service to a diverse population, ensuring all callers feel supported and understood.
Schedule transportation in the most cost‑effective and compliant manner, meeting contract service levels.
Enter customer information accurately into internal systems and maintain up-to-date records.
Process and track replacement ID payments; assist with generating picture IDs.
Respond to customer inquiries, document complaints, and follow up as needed.
Support daily scheduling tasks for eligibility team members.
Manage office equipment (printers, copiers), vendor coordination, supply ordering, and basic administrative functions.
Maintain electronic filing systems and ensure scanned documents are organized and current.
Provide high‑quality reception coverage while demonstrating professional communication at all times.
Ensure HIPAA compliance and maintain strict confidentiality with all customer information.
Requirements
Minimum 1 year of call center experience (any industry).
Experience handling high-volume calls (approximately 80+ per day) preferred.
Comfortable working with automatic dialer systems and continuous call flow.
Must have a dedicated workspace and internet speed of 30+ Mbps (no hotspots).
Must NOT be in a caretaking role during work hours.
Strong customer service, communication, and data entry skills.
Ability to multitask effectively between calls and administrative duties.
Work Environment
Fully in‑office position during training at the Phoenix location.
Free employee parking available in an onsite parking garage.
After training, candidates may be eligible for hybrid options depending on performance and organizational need.
Calls originate from members across the country; schedules are based in Central Time.
While shift preference is noted, specific shifts cannot be guaranteed.
Why You’ll Love This Role
Meaningful work supporting ADA and disability-based transportation access.
Stable, structured call center environment with clear expectations.
Opportunity to grow within administrative, eligibility, or customer service tracks.
Supportive team with strong training and development.
Pay And Benefits The pay range for this position is $16.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline Applications will close on Jan 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Schedule: Multiple shift options available (Central Time Zone based hours).
Pay: $16.00 per hour.
Start: ASAP.
We are seeking a dedicated, detail-oriented Customer Service Representative to join a mission-driven organization that supports transportation access for individuals with disabilities. As the frontline of our operation, you will play a critical role in assisting callers with eligibility services, coordinating transportation, completing administrative tasks, and ensuring a positive and supportive customer experience. This role is ideal for candidates who thrive in a fast-paced environment, enjoy helping others, and are confident handling high-volume, back-to-back calls.
What You’ll Do
Handle inbound and outbound calls to assist members, clients, and facilities with transportation coordination and eligibility verification.
Provide exceptional customer service to a diverse population, ensuring all callers feel supported and understood.
Schedule transportation in the most cost‑effective and compliant manner, meeting contract service levels.
Enter customer information accurately into internal systems and maintain up-to-date records.
Process and track replacement ID payments; assist with generating picture IDs.
Respond to customer inquiries, document complaints, and follow up as needed.
Support daily scheduling tasks for eligibility team members.
Manage office equipment (printers, copiers), vendor coordination, supply ordering, and basic administrative functions.
Maintain electronic filing systems and ensure scanned documents are organized and current.
Provide high‑quality reception coverage while demonstrating professional communication at all times.
Ensure HIPAA compliance and maintain strict confidentiality with all customer information.
Requirements
Minimum 1 year of call center experience (any industry).
Experience handling high-volume calls (approximately 80+ per day) preferred.
Comfortable working with automatic dialer systems and continuous call flow.
Must have a dedicated workspace and internet speed of 30+ Mbps (no hotspots).
Must NOT be in a caretaking role during work hours.
Strong customer service, communication, and data entry skills.
Ability to multitask effectively between calls and administrative duties.
Work Environment
Fully in‑office position during training at the Phoenix location.
Free employee parking available in an onsite parking garage.
After training, candidates may be eligible for hybrid options depending on performance and organizational need.
Calls originate from members across the country; schedules are based in Central Time.
While shift preference is noted, specific shifts cannot be guaranteed.
Why You’ll Love This Role
Meaningful work supporting ADA and disability-based transportation access.
Stable, structured call center environment with clear expectations.
Opportunity to grow within administrative, eligibility, or customer service tracks.
Supportive team with strong training and development.
Pay And Benefits The pay range for this position is $16.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline Applications will close on Jan 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr