Planet Fitness
Join us as a Front Desk Associate at Planet Fitness.
Planet Fitness is one of the largest and fastest‑growing fitness franchisors in the United States with over 2,000 clubs.
About the Company Our mission is to enhance people’s lives by making fitness accessible in a welcoming, judgement‑free environment.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
Take pride in your work and are punctual, reliable, and dependable.
Handle interactions with diplomacy and a genuine motivation to help others.
Act with integrity and respect everyone around you.
Show strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Quick study who can apply learning from online and hands‑on training.
About the Front Desk Associate Role Provide superior customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience.
Daily Responsibilities
Greet members/guests and assist them with questions or concerns when checking in.
Promote our Judgement Free Zone® by engaging members on the club floor and supporting their fitness journeys.
Resolve member concerns and, when necessary, Escalate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances and transferring memberships.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Perform regular cleaning and sanitizing of exercise equipment and spa amenities.
Ensure restrooms are clean, sanitized, stocked and clutter‑free.
Conduct comprehensive walk‑throughs of all club areas, flagging safety/policy issues and addressing cleanliness concerns.
Address maintenance and facility concerns such as broken equipment or leaky faucets.
Qualifications
6‑12 months of experience in a customer service environment (preferred).
Must be 18 years of age or older.
Willingness to obtain CPR/AED certification (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Communicating in person or on the phone during shifts.
Ability to lift up to 75 pounds.
Exposure to cleaning chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move in different positions, including bending, twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Team‑building competitions and social events
*Certain benefits are offered only to full‑time employees.
Health & Safety Requirements All team members must actively contribute to a safe and healthy workplace by following policies, reporting unsafe conditions or at‑risk behaviors, and working safely.
Job Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Wellness and Fitness Services
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama.
#J-18808-Ljbffr
Planet Fitness is one of the largest and fastest‑growing fitness franchisors in the United States with over 2,000 clubs.
About the Company Our mission is to enhance people’s lives by making fitness accessible in a welcoming, judgement‑free environment.
Who You Are
Exhibit a positive and upbeat attitude.
Have a passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
Take pride in your work and are punctual, reliable, and dependable.
Handle interactions with diplomacy and a genuine motivation to help others.
Act with integrity and respect everyone around you.
Show strong communication skills and the ability to listen and empathize.
Inspire and motivate others to achieve their goals.
Quick study who can apply learning from online and hands‑on training.
About the Front Desk Associate Role Provide superior customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional "Judgement Free" member experience.
Daily Responsibilities
Greet members/guests and assist them with questions or concerns when checking in.
Promote our Judgement Free Zone® by engaging members on the club floor and supporting their fitness journeys.
Resolve member concerns and, when necessary, Escalate to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances and transferring memberships.
Conduct prospective member calls and tours; assess their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Perform regular cleaning and sanitizing of exercise equipment and spa amenities.
Ensure restrooms are clean, sanitized, stocked and clutter‑free.
Conduct comprehensive walk‑throughs of all club areas, flagging safety/policy issues and addressing cleanliness concerns.
Address maintenance and facility concerns such as broken equipment or leaky faucets.
Qualifications
6‑12 months of experience in a customer service environment (preferred).
Must be 18 years of age or older.
Willingness to obtain CPR/AED certification (training provided).
Basic computer proficiency.
Physical Demands
Continual standing and moving throughout the club.
Communicating in person or on the phone during shifts.
Ability to lift up to 75 pounds.
Exposure to cleaning chemicals during shift.
Frequent cleaning and sanitizing of equipment and facilities.
Move in different positions, including bending, twisting, to accomplish tasks.
Benefits
Medical, Dental, and Vision Insurance*
Vacation/Sick Time/Holiday Pay
Free Black Card Membership
401(k) Retirement Savings Plan
Term Life Insurance*
Healthcare and Dependent Care Flexible Spending Accounts*
Tuition Reimbursement
Employee perks and discounts
Team‑building competitions and social events
*Certain benefits are offered only to full‑time employees.
Health & Safety Requirements All team members must actively contribute to a safe and healthy workplace by following policies, reporting unsafe conditions or at‑risk behaviors, and working safely.
Job Details
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Wellness and Fitness Services
E‑Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama.
#J-18808-Ljbffr