Associated Packaging, Inc.
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Service Technician
role at
Associated Packaging, Inc.
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic, people‑first company culture and a premium benefits package including PTO, Employee Assistance Programs, 401k matching, health, medical, dental, vision insurance, and more.
The Equipment Service Technician provides excellent technical services and customer service experiences, maintaining strong relationships with manufacturers, suppliers, and sales representatives. You must be a positive, energetic leader who excels in a collaborative environment and have reliable transportation. Pay is based on experience.
Key Duties & Responsibilities
Perform all on‑site installation, repair, maintenance, and troubleshooting tasks while providing instructional training to customers.
Continuously train on equipment and resources necessary to perform the department’s functions.
Attend branch and technical service meetings scheduled by the Service Manager or Branch Manager.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns.
Manage excellent vendor relationships by providing timely communications, problem‑solving, and site visits to key suppliers when necessary.
Coordinate with the VP of Sales and Sales Representatives to provide excellent customer support.
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions.
Dismantle machines and equipment to gain access to and resolve issues.
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment.
Produce timely and detailed service reports.
Monitor work procedures, schedules, and expedite workflow.
Create and submit a completed expense report each month.
Assist with office/warehouse needs as time permits.
Education and/or Experience
A minimum of 3–5 years of experience in machinery and conveyor equipment is required.
High school diploma or its equivalent is required.
Competencies
Exceptional customer service and people‑oriented, with the ability to build business relationships.
Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
Local travel and overtime required.
Minimal overnight travel required.
Dependable transportation required, valid driver’s license, and proof of insurance.
Familiarity with scheduling and expediting the turnaround time on service calls.
Analytical, problem‑solving, business analysis, and project management skills.
Why work at Associated Packaging, Inc. Longevity
– Associated Packaging, Inc. has been providing packaging solutions since 1977.
Stability
– Even during times of recession and economic uncertainty, the company remains financially strong and continues to grow.
Customer Service
– The focus is on partnering with customers to find and maintain the best solutions for their packaging needs. Customers consider the company a problem solver and profit enhancer.
Our People
– Employees are the greatest asset; the company values each individual and believes great success comes from a great team.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Packaging and Containers Manufacturing
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Service Technician
role at
Associated Packaging, Inc.
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic, people‑first company culture and a premium benefits package including PTO, Employee Assistance Programs, 401k matching, health, medical, dental, vision insurance, and more.
The Equipment Service Technician provides excellent technical services and customer service experiences, maintaining strong relationships with manufacturers, suppliers, and sales representatives. You must be a positive, energetic leader who excels in a collaborative environment and have reliable transportation. Pay is based on experience.
Key Duties & Responsibilities
Perform all on‑site installation, repair, maintenance, and troubleshooting tasks while providing instructional training to customers.
Continuously train on equipment and resources necessary to perform the department’s functions.
Attend branch and technical service meetings scheduled by the Service Manager or Branch Manager.
Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns.
Manage excellent vendor relationships by providing timely communications, problem‑solving, and site visits to key suppliers when necessary.
Coordinate with the VP of Sales and Sales Representatives to provide excellent customer support.
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions.
Dismantle machines and equipment to gain access to and resolve issues.
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment.
Produce timely and detailed service reports.
Monitor work procedures, schedules, and expedite workflow.
Create and submit a completed expense report each month.
Assist with office/warehouse needs as time permits.
Education and/or Experience
A minimum of 3–5 years of experience in machinery and conveyor equipment is required.
High school diploma or its equivalent is required.
Competencies
Exceptional customer service and people‑oriented, with the ability to build business relationships.
Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
Local travel and overtime required.
Minimal overnight travel required.
Dependable transportation required, valid driver’s license, and proof of insurance.
Familiarity with scheduling and expediting the turnaround time on service calls.
Analytical, problem‑solving, business analysis, and project management skills.
Why work at Associated Packaging, Inc. Longevity
– Associated Packaging, Inc. has been providing packaging solutions since 1977.
Stability
– Even during times of recession and economic uncertainty, the company remains financially strong and continues to grow.
Customer Service
– The focus is on partnering with customers to find and maintain the best solutions for their packaging needs. Customers consider the company a problem solver and profit enhancer.
Our People
– Employees are the greatest asset; the company values each individual and believes great success comes from a great team.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Packaging and Containers Manufacturing
#J-18808-Ljbffr