Milton Hershey School
Dispatcher-Telecommunicator, Part-Time
Milton Hershey School, Hershey, Pennsylvania, United States, 17033
Job Description - Dispatcher‑Telecommunicator, Part‑Time (25000248)
Description Milton Hershey School (MHS) is one of the world’s best pre‑K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost‑free home and a top‑notch education. Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive. The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students.
MHS is seeking
part‑time Dispatchers/Telecommunicators (CMTs)
to join our Central Monitoring team. This is a unique opportunity to use your dispatch, safety/security, and customer service skills to make a meaningful impact in the lives of youth. As a CMT, you’ll be at the heart of campus operations, handling 15 – 45 dispatch calls daily, monitoring 1,000+ surveillance cameras, and coordinating emergency and non‑emergency services across our residential facilities & school campus. Every day brings new challenges and opportunities to serve.
Key Responsibilities
Receive and coordinate incoming calls and service requests
Monitor fire, mechanical, and security alarms
Dispatch Campus Safety Officers and Service Technicians
Operate as the central hub for phone and 2‑way radio communications
Respond during school closures and emergencies
Hourly pay rate:
$22.33 – $29.81 (plus shift differential); pay is determined based on experience. Part‑time employees are eligible for a retirement savings plan, an employee assistance program (EAP), and Hershey area discounts.
Work schedule Up to 29 hours per week: • Thursday – Saturday, 2nd shift (5:00 pm – 10:00 pm); 3rd shift flex (10:00 pm – 8:00 am) • Sunday – Tuesday, 2nd shift (5:00 pm – 10:00 pm); 3rd shift flex.
The position will be closed for applications on 2/1/2026.
Qualifications
High school diploma or GED
Experience working with security alarm systems and surveillance equipment
APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training is preferred
Proficiency in Microsoft Office and IBM platforms
Experience with a Total Quality Management System is a plus
Experience handling service requests, complaints, and issues/problems
Strong customer service and telephone dispatching skills
Excellent verbal and written communication skills
Candiate must demonstrate a high degree of integrity, as all MHS staff are role models for the students
Candidates must be willing to actively engage with students beyond the scope of their job responsibilities
Milton Hershey School does not discriminate in admissions or other programs and services on the basis of race, color, national or ethnic origin, ancestry, sex, religious creed or disability. Read important MHS policies on equal opportunity and diversity, equal employment opportunity, and more.
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Description Milton Hershey School (MHS) is one of the world’s best pre‑K through 12th grade private schools, where approximately 2,200 students from disadvantaged backgrounds are provided with a cost‑free home and a top‑notch education. Thanks to the generosity of Milton and Catherine Hershey in 1909, the school is fully endowed today, with the resources to ensure students can thrive. The school has prepared over 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students.
MHS is seeking
part‑time Dispatchers/Telecommunicators (CMTs)
to join our Central Monitoring team. This is a unique opportunity to use your dispatch, safety/security, and customer service skills to make a meaningful impact in the lives of youth. As a CMT, you’ll be at the heart of campus operations, handling 15 – 45 dispatch calls daily, monitoring 1,000+ surveillance cameras, and coordinating emergency and non‑emergency services across our residential facilities & school campus. Every day brings new challenges and opportunities to serve.
Key Responsibilities
Receive and coordinate incoming calls and service requests
Monitor fire, mechanical, and security alarms
Dispatch Campus Safety Officers and Service Technicians
Operate as the central hub for phone and 2‑way radio communications
Respond during school closures and emergencies
Hourly pay rate:
$22.33 – $29.81 (plus shift differential); pay is determined based on experience. Part‑time employees are eligible for a retirement savings plan, an employee assistance program (EAP), and Hershey area discounts.
Work schedule Up to 29 hours per week: • Thursday – Saturday, 2nd shift (5:00 pm – 10:00 pm); 3rd shift flex (10:00 pm – 8:00 am) • Sunday – Tuesday, 2nd shift (5:00 pm – 10:00 pm); 3rd shift flex.
The position will be closed for applications on 2/1/2026.
Qualifications
High school diploma or GED
Experience working with security alarm systems and surveillance equipment
APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training is preferred
Proficiency in Microsoft Office and IBM platforms
Experience with a Total Quality Management System is a plus
Experience handling service requests, complaints, and issues/problems
Strong customer service and telephone dispatching skills
Excellent verbal and written communication skills
Candiate must demonstrate a high degree of integrity, as all MHS staff are role models for the students
Candidates must be willing to actively engage with students beyond the scope of their job responsibilities
Milton Hershey School does not discriminate in admissions or other programs and services on the basis of race, color, national or ethnic origin, ancestry, sex, religious creed or disability. Read important MHS policies on equal opportunity and diversity, equal employment opportunity, and more.
#J-18808-Ljbffr