Michaels Stores
Store Manager – Store Level Operations
Deliver a customer centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our Brand Promises.
Responsibilities
Assist Store Manager in leading and managing adherence to SOPs, Company programs, compliance with legal requirements and execution of Company policies. Hold teams accountable for store conditions and results.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage team to achieve role KPIs.
Plan and lead execution of class and in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and support Talent Development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations; promote commitment to vision and values and serve as a role model.
Acknowledge customers, help locate product and provide solutions.
Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
Lead delivery of high‑quality custom framing solutions on time by planning and managing framing workload in partnership with Store Manager.
Other Duties as Assigned Other duties as assigned.
Preferred Knowledge/Skills/Abilities
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Contact supervisor for reasonable accommodation to perform essential functions.
Work Environment
Public retail store setting, climate controlled for public areas. Some stock rooms may not be climate controlled.
Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks.
Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Total Base Pay Range for this Position $17.00 – $22.70
Equal Opportunity Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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Responsibilities
Assist Store Manager in leading and managing adherence to SOPs, Company programs, compliance with legal requirements and execution of Company policies. Hold teams accountable for store conditions and results.
Ensure all front‑end policies and procedures are followed; achieve KPIs and manage team to achieve role KPIs.
Plan and lead execution of class and in‑store events in accordance with Company programs.
Lead omnichannel processes.
Manage and execute shrink and safety programs.
Assist with cash reconciliation and bank deposits.
Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
Assist with onboarding of new Team Members.
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and support Talent Development.
Serve as Manager on Duty (MOD).
Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations; promote commitment to vision and values and serve as a role model.
Acknowledge customers, help locate product and provide solutions.
Participate in truck unloading and stocking processes to ensure standards are followed and completed within budget.
Cross train in Custom Framing selling and production.
Lead delivery of high‑quality custom framing solutions on time by planning and managing framing workload in partnership with Store Manager.
Other Duties as Assigned Other duties as assigned.
Preferred Knowledge/Skills/Abilities
Retail management experience preferred.
Physical Requirements
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Contact supervisor for reasonable accommodation to perform essential functions.
Work Environment
Public retail store setting, climate controlled for public areas. Some stock rooms may not be climate controlled.
Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks.
Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.
Total Base Pay Range for this Position $17.00 – $22.70
Equal Opportunity Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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