Dal-Tile LLC
Customer Service/Warehouse Associate
Dal-Tile LLC, Broomfield, Colorado, United States, 80020
Dal‑Tile, a subsidiary of Mohawk Industries, is the largest manufacturer of tile and natural stone in the United States. We pride ourselves on a family‑friendly environment, a commitment to promote from within, and a benefits package that extends beyond medical and dental coverage.
Position: Customer Service/Warehouse Associate This full‑time role combines customer service with warehouse operations in our Sales Service Center. Responsibilities include serving walk‑in customers, processing sales transactions, and handling material to keep the facility running smoothly.
Primary Objective Perform a variety of customer service, office administration, and warehouse duties related to the operation of the Sales Service Center.
Primary Function and Scope
Assist customers in determining order requirements, answering inquiries, providing samples, and completing sales transactions and payments.
Handle customer complaints, returns, and order errors.
Process payments and receipts, reconcile DSRs and cash boxes, prepare bank deposits, balance petty cash, generate performance reports, update customer master file, and create vendor orders.
Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull, assemble, and check customer orders for accuracy; perform inventory stock checks, restock and label vendor product, maintain displays, move, store, and replenish material, and conduct daily cycle counts.
Receive and unload inbound material, process inbound shipments, stock material, accept customer returns, and report damaged shipments for freight claims.
Operate forklift equipment safely and maintain a clean, organized facility.
Ensure a safe working environment by adhering to safety rules and reporting all accidents and unsafe conditions.
Perform other related duties as required.
Experience and Knowledge Required
HS diploma or equivalent experience.
3+ years of customer service and warehouse experience.
Competencies
Organization
Math
Time management
Computer skills
Detail oriented
Customer service
Safety conscious
Other Pertinent Job Information Regularly required to stand, use hands, reach, walk, stoop, kneel, crouch, climb, balance, talk, and hear. Must be able to lift 15‑30 lbs routinely and up to 70 lbs as required, with team lifts for items >36 inches or 70 lbs. Vision requirements include close, peripheral, and focus adjustment. Reasonable accommodations will be made.
Compensation and Benefits Base pay : $18.75–$23.07 per hour (commencing employment). Compensation may also include commission earnings, incentive compensation, discretionary bonuses and other short‑ and long‑term incentive packages.
Benefits include company match on 401k, employee purchase discount, tuition reimbursement, and more.
Equal Opportunity Statement Dal‑Tile is an Equal Opportunity Employer, including disability/veteran commitments and a proud Drugs Dont Work participant. Active military, transitioning service members and veterans are strongly encouraged to apply.
Job Details
Job Type: Sales Jobs
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Wholesale Building Materials
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Position: Customer Service/Warehouse Associate This full‑time role combines customer service with warehouse operations in our Sales Service Center. Responsibilities include serving walk‑in customers, processing sales transactions, and handling material to keep the facility running smoothly.
Primary Objective Perform a variety of customer service, office administration, and warehouse duties related to the operation of the Sales Service Center.
Primary Function and Scope
Assist customers in determining order requirements, answering inquiries, providing samples, and completing sales transactions and payments.
Handle customer complaints, returns, and order errors.
Process payments and receipts, reconcile DSRs and cash boxes, prepare bank deposits, balance petty cash, generate performance reports, update customer master file, and create vendor orders.
Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
Prepare sales slips and produce daily sales reports.
Pull, assemble, and check customer orders for accuracy; perform inventory stock checks, restock and label vendor product, maintain displays, move, store, and replenish material, and conduct daily cycle counts.
Receive and unload inbound material, process inbound shipments, stock material, accept customer returns, and report damaged shipments for freight claims.
Operate forklift equipment safely and maintain a clean, organized facility.
Ensure a safe working environment by adhering to safety rules and reporting all accidents and unsafe conditions.
Perform other related duties as required.
Experience and Knowledge Required
HS diploma or equivalent experience.
3+ years of customer service and warehouse experience.
Competencies
Organization
Math
Time management
Computer skills
Detail oriented
Customer service
Safety conscious
Other Pertinent Job Information Regularly required to stand, use hands, reach, walk, stoop, kneel, crouch, climb, balance, talk, and hear. Must be able to lift 15‑30 lbs routinely and up to 70 lbs as required, with team lifts for items >36 inches or 70 lbs. Vision requirements include close, peripheral, and focus adjustment. Reasonable accommodations will be made.
Compensation and Benefits Base pay : $18.75–$23.07 per hour (commencing employment). Compensation may also include commission earnings, incentive compensation, discretionary bonuses and other short‑ and long‑term incentive packages.
Benefits include company match on 401k, employee purchase discount, tuition reimbursement, and more.
Equal Opportunity Statement Dal‑Tile is an Equal Opportunity Employer, including disability/veteran commitments and a proud Drugs Dont Work participant. Active military, transitioning service members and veterans are strongly encouraged to apply.
Job Details
Job Type: Sales Jobs
Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Wholesale Building Materials
#J-18808-Ljbffr