TEKsystems
Customer Service Representative - Hybrid
TEKsystems, Salt Lake City, Utah, United States, 84193
Customer Service Representative - Hybrid
Actively hiring for customer service representatives for a financial services client in Salt Lake City, Utah at TEKsystems. Work will transition to hybrid after 90 days.
Description Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Maintain existing accounts by researching, analyzing, verifying, reconciling and performing appropriate account actions in a timely manner in accordance with established servicing guidelines.
Responsibilities
Answer incoming calls
Report conditions affecting customer satisfaction
Perform timely and accurate follow‑up on account inquiries
Provide accurate information on deposit products offered
Demonstrate strong problem‑resolution skills
Show solid organization and communication skills with strong attention to detail
Escalate reports of exceptional service and complaints
Job Type & Location This is a Contract to Hire position based in Salt Lake City, Utah.
Pay & Benefits Pay range: $20.00 – $20.00/hr.
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Application Deadline This position is anticipated to close on Jan 21, 2026.
EEO Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Seniority level Entry level
Employment type Contract
Job function Other
Industries IT Services and IT Consulting
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Description Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Maintain existing accounts by researching, analyzing, verifying, reconciling and performing appropriate account actions in a timely manner in accordance with established servicing guidelines.
Responsibilities
Answer incoming calls
Report conditions affecting customer satisfaction
Perform timely and accurate follow‑up on account inquiries
Provide accurate information on deposit products offered
Demonstrate strong problem‑resolution skills
Show solid organization and communication skills with strong attention to detail
Escalate reports of exceptional service and complaints
Job Type & Location This is a Contract to Hire position based in Salt Lake City, Utah.
Pay & Benefits Pay range: $20.00 – $20.00/hr.
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for the employee and dependents)
Short‑term and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time off/leave (PTO, vacation, or sick leave)
Application Deadline This position is anticipated to close on Jan 21, 2026.
EEO Statement The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Seniority level Entry level
Employment type Contract
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr