Aspen Dental Group
The Supervisor of Digital Help Desk for Aspen Dental branded practices will assist in leading a team dedicated to providing exceptional support to our doctors, offices, and field leaders. This role ensures customer inquiries, escalations, and issues are handled promptly, root causes are identified and resolved, and service excellence remains a priority.Pay: 33 - 36 / hour depending on experienceThe Supervisor will follow direction from the Manager of the Digital Help Desk to ensure critical Digital Dentistry Support to Field Teams is being provided. This role will provide leadership, coaching and development to assigned Digital Help Desk Team Members and will hold the Team accountable to agreed upon KPIs. They will also act as a Subject Matter Experts (SME) for Digital Dentistry systems and processes.**Responsibilities:** **Minimum Education and Experience:** 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.Familiarity with dental, medical, or manufacturing environments. Ability to lead a team in a fast-paced, Remote Work environmentExperience managing escalations in a multi-location or distributed service model. Experience in Digital Dentistry technologies and workflows - including 3Shape Scanners, Digital Design Workflows and the SprintRay Digital Ecosystem - requiredExperience in a Help Desk or Ticket Management System preferred, but not requiredAbility to multi-task Strong problem-solving skills and a commitment to driving resolution and improvement. Excellent verbal and written communication skills The ability to conduct up to 25% travel
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