Marketing Management Analytics, Inc.
Project Manager - Call Center/Data Collection
Marketing Management Analytics, Inc., Olympia, Washington, United States
Project Manager - Call Center/Data Collection
Washington, DC, United States (Hybrid)
Job Description What makes this role important at Ipsos?
We are seeking an experienced
Project Manager
to lead our contract supporting a large-scale data collection program. This key personnel position will oversee data collection operations across five data collection centers (DCCs) (Atlanta, GA, Dallas, TX, Kansas City, MO, and Fort Walton Beach, FL, Washington, DC), managing a team of staff members collecting critical establishment data nationwide. This is a full-time position requiring strong leadership, analytical capabilities, and the ability to serve as the primary liaison with client stakeholders. This position offers the opportunity to lead a critical federal data collection program that directly influences national economic policy decisions. The successful candidate will play a vital role in ensuring the quality and timeliness of data collection operations.
What you can expect to be doing:
Contract Management and Leadership
Serve as the single point of contact for contract management, reporting directly to the client representative
Maintain corporate on-site decision-making authority for all administrative and technical matters
Supervise and direct all contract personnel across all DCCs, maintaining a comprehensive management organization
Manage subcontracting agreements, data security enforcement, and task reporting/coordination
Ensure contract compliance with all contract requirements
Monitor and analyze performance metrics to ensure all Acceptable Quality Levels (AQLs) are met or exceeded
Develop and implement strategies to improve data collection efficiency and quality
Prepare and deliver monthly performance reports detailing AQL achievement, quality control metrics, and improvement initiatives
Conduct root cause analysis for any performance shortfalls and implement corrective action plans
Stakeholder Engagement
Meet with client representative and program officials monthly (minimum) to review contract performance
Attend quarterly in-person meetings as required
Coordinate with DCC Managers in Atlanta, Dallas, Fort Walton Beach, Kansas City, and Washington, DC for operational alignment
Serve as primary liaison between contractor personnel and client representatives
Present technical, financial, and administrative updates to program leads
Quality & Compliance
Ensure all staff complete required data integrity and confidentiality training
Oversee security and confidentiality compliance per program requirements
Manage investigations of potential data quality issues, reporting findings within required timeframes
Ensure proper handling of property and equipment
Staff Development & Operations
Oversee implementation of training programs across all certification modules
Develop and maintain Telework Plan ensuring productivity standards are met
Coordinate phase-in operations (45-day period) ensuring seamless transition
Manage staffing plans to maintain appropriate coverage at all DCC locations
Ensure proper documentation of all contractor hours for labor-hour billing components
Manage contract budget across firm-fixed-price and labor-hour components
Provide monthly expenditure reports by labor category
Submit projections for labor hour fund requirements 8 weeks before period end
Ensure accurate invoice documentation and timesheet validation
Required Qualifications
U.S. Citizenship required due to government contract
Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing
Three (3) years of experience in corporate on-site decision-making authority
Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring
Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies
Required Travel & Working Hours
Position requires periodic travel to client locations
Must be willing to travel to coordinate with DCC locations as needed
Must complete required identity verification processes
Must be available to respond to government inquiries during business hours
Position may require occasional work outside normal business hours to address urgent issues
Ability to obtain and maintain required security clearances
Preferred Qualifications
Advanced degree in Business Administration, Public Administration, or related field
Experience with government contracts
Knowledge of survey operations and data collection methodologies
Experience with SAP Crystal Reports or similar business intelligence software
Understanding of CATI (Computer Assisted Telephone Interviewing) systems
PMP certification or equivalent project management credential
Experience managing geographically distributed teams
Familiarity with data security and confidentiality requirements
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $170,000 to $175,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AD1 #LI-Hybrid
About the Team The Public Affairs Service Line is the world leader in Social and Opinion Research. We work with clients on political and public opinion polling, citizen and stakeholder management, social policy improvement, sustainable development strategy and identifying societal trends and perceptions across several sectors. We assess how government and public affairs policies as well as societal trends and views impact our client’s brand/products/markets.
About Us Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!
Job Info
Job Identification 7392
Job Category Data Collection
Posting Date 01/07/2026, 10:08 PM
Locations Washington, DC, United States (Hybrid)
#J-18808-Ljbffr
Job Description What makes this role important at Ipsos?
We are seeking an experienced
Project Manager
to lead our contract supporting a large-scale data collection program. This key personnel position will oversee data collection operations across five data collection centers (DCCs) (Atlanta, GA, Dallas, TX, Kansas City, MO, and Fort Walton Beach, FL, Washington, DC), managing a team of staff members collecting critical establishment data nationwide. This is a full-time position requiring strong leadership, analytical capabilities, and the ability to serve as the primary liaison with client stakeholders. This position offers the opportunity to lead a critical federal data collection program that directly influences national economic policy decisions. The successful candidate will play a vital role in ensuring the quality and timeliness of data collection operations.
What you can expect to be doing:
Contract Management and Leadership
Serve as the single point of contact for contract management, reporting directly to the client representative
Maintain corporate on-site decision-making authority for all administrative and technical matters
Supervise and direct all contract personnel across all DCCs, maintaining a comprehensive management organization
Manage subcontracting agreements, data security enforcement, and task reporting/coordination
Ensure contract compliance with all contract requirements
Monitor and analyze performance metrics to ensure all Acceptable Quality Levels (AQLs) are met or exceeded
Develop and implement strategies to improve data collection efficiency and quality
Prepare and deliver monthly performance reports detailing AQL achievement, quality control metrics, and improvement initiatives
Conduct root cause analysis for any performance shortfalls and implement corrective action plans
Stakeholder Engagement
Meet with client representative and program officials monthly (minimum) to review contract performance
Attend quarterly in-person meetings as required
Coordinate with DCC Managers in Atlanta, Dallas, Fort Walton Beach, Kansas City, and Washington, DC for operational alignment
Serve as primary liaison between contractor personnel and client representatives
Present technical, financial, and administrative updates to program leads
Quality & Compliance
Ensure all staff complete required data integrity and confidentiality training
Oversee security and confidentiality compliance per program requirements
Manage investigations of potential data quality issues, reporting findings within required timeframes
Ensure proper handling of property and equipment
Staff Development & Operations
Oversee implementation of training programs across all certification modules
Develop and maintain Telework Plan ensuring productivity standards are met
Coordinate phase-in operations (45-day period) ensuring seamless transition
Manage staffing plans to maintain appropriate coverage at all DCC locations
Ensure proper documentation of all contractor hours for labor-hour billing components
Manage contract budget across firm-fixed-price and labor-hour components
Provide monthly expenditure reports by labor category
Submit projections for labor hour fund requirements 8 weeks before period end
Ensure accurate invoice documentation and timesheet validation
Required Qualifications
U.S. Citizenship required due to government contract
Five (5) years of experience in administration and management of large contracts with multiple concurrent tasks, including planning, budgeting, and staffing
Three (3) years of experience in corporate on-site decision-making authority
Two (2) years of experience developing performance metrics with detailed analyses of staffing, requirements matching, and hiring
Demonstrated experience defining specifications for reports measuring staff productivity and interpreting data to address deficiencies
Required Travel & Working Hours
Position requires periodic travel to client locations
Must be willing to travel to coordinate with DCC locations as needed
Must complete required identity verification processes
Must be available to respond to government inquiries during business hours
Position may require occasional work outside normal business hours to address urgent issues
Ability to obtain and maintain required security clearances
Preferred Qualifications
Advanced degree in Business Administration, Public Administration, or related field
Experience with government contracts
Knowledge of survey operations and data collection methodologies
Experience with SAP Crystal Reports or similar business intelligence software
Understanding of CATI (Computer Assisted Telephone Interviewing) systems
PMP certification or equivalent project management credential
Experience managing geographically distributed teams
Familiarity with data security and confidentiality requirements
If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!
In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $170,000 to $175,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.
What’s in it for you:
At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:
Why Work at Ipsos | US
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.
#LI-AD1 #LI-Hybrid
About the Team The Public Affairs Service Line is the world leader in Social and Opinion Research. We work with clients on political and public opinion polling, citizen and stakeholder management, social policy improvement, sustainable development strategy and identifying societal trends and perceptions across several sectors. We assess how government and public affairs policies as well as societal trends and views impact our client’s brand/products/markets.
About Us Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!
Job Info
Job Identification 7392
Job Category Data Collection
Posting Date 01/07/2026, 10:08 PM
Locations Washington, DC, United States (Hybrid)
#J-18808-Ljbffr